NICE CX-One Platform Engineer

1 week ago


Amritsar, Punjab, India Miratech Full time

Job Title: NICE CX-One Platform Engineer

About the Role:

We are looking for a highly skilled NICE CX-One Platform Engineer to join our team at Miratech. As a key member of our technical team, you will be responsible for designing, developing, and implementing complex solutions on the NICE CX-One platform.

Key Responsibilities:

  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide input into solution design, and optimization for network solutions.
  • Provide routing design and implementation for voice, chat, email, and SMS contact center technology
  • Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
  • Prepare design documents based on business requirements for the application development
  • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise

Requirements:

  • 3+ years of experience with Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant).
  • 3+ years of professional background with NICE CXOne Studio scripting experience.
  • Broad knowledge and hands-on experience with NICE InContact and/or NICE CXone solutions.
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Understand business requirements with the ability to translate into technical requirements.
  • Conflict management and clear organizational communication.
  • Excellent communication and teamwork skills.

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