NICE CX-One Platform Engineer
1 week ago
Job Title: NICE CX-One Platform Engineer
About the Role:
We are looking for a highly skilled NICE CX-One Platform Engineer to join our team at Miratech. As a key member of our technical team, you will be responsible for designing, developing, and implementing complex solutions on the NICE CX-One platform.
Key Responsibilities:
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide input into solution design, and optimization for network solutions.
- Provide routing design and implementation for voice, chat, email, and SMS contact center technology
- Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
- Prepare design documents based on business requirements for the application development
- Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
Requirements:
- 3+ years of experience with Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant).
- 3+ years of professional background with NICE CXOne Studio scripting experience.
- Broad knowledge and hands-on experience with NICE InContact and/or NICE CXone solutions.
- Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
- Understand business requirements with the ability to translate into technical requirements.
- Conflict management and clear organizational communication.
- Excellent communication and teamwork skills.
-
NICE CX-One Engineer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeNICE CX-One Engineer Job DescriptionWe are seeking a highly skilled NICE CX-One Engineer to join our team at Miratech. As a key member of our team, you will be responsible for designing, developing, and implementing complex contact center solutions on the NICE CX-One platform.Key Responsibilities:Coordinate and perform release planning, development, testing,...
-
NICE CX-One Solutions Expert
5 days ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleMiratech is seeking a skilled NICE CX-One Engineer to join our team and contribute to the development and implementation of advanced contact center solutions. As a key member of our team, you will be responsible for working with cross-functional teams and business stakeholders to design, develop, and deploy complex solutions on the NICE CX-One...
-
NICE CX-One Engineer Position
2 weeks ago
Amritsar, Punjab, India Miratech Full timeNICE CX-One Engineer Job DescriptionWe are seeking a highly skilled NICE CX-One Engineer to join our team at Miratech. As a key member of our team, you will be responsible for designing, developing, and implementing complex contact center solutions on the NICE CX-One platform.Key Responsibilities:Coordinate and perform release planning, development, testing,...
-
NICE CX-ONE TechOps Engineer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeJob Title: NICE CX-ONE TechOps EngineerWe are seeking a highly skilled NICE CX-ONE TechOps Engineer to join our team at Miratech. As a key member of our technical operations team, you will be responsible for maintaining the stability of our production environment and ensuring the smooth operation of our contact center solutions hosted on On-Prem and Cloud...
-
NICE CX-One Solutions Engineer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleMiratech is seeking a highly skilled NICE CX-One Engineer to join our team. As a key member of our customer experience transformation team, you will be responsible for designing, developing, and implementing complex contact center solutions on the NICE CX-One platform.Key ResponsibilitiesCoordinate and perform release planning, development,...
-
NICE CX-ONE TechOps Engineer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleWe are seeking a highly skilled NICE CX-ONE TechOps Engineer to join our team at Miratech. As a key member of our CAA TechOps team, you will be responsible for maintaining the stability of our production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting.Key ResponsibilitiesIdentify potential...
-
NICE CX-ONE Technical Operations Specialist
3 weeks ago
Amritsar, Punjab, India Miratech Full timeNICE CX-ONE Technical Operations SpecialistWe are seeking a highly skilled NICE CX-ONE Technical Operations Specialist to join our team at Miratech. As a key member of our support team, you will be responsible for maintaining the stability of our production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting.Key...
-
NICE CX-ONE Technical Operations Specialist
2 weeks ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleMiratech is seeking a highly skilled Technical Operations Expert for NICE CXone to join our team. As a key member of our CXone TechOps team, you will be responsible for maintaining the stability of our production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting.Key ResponsibilitiesIdentify...
-
Cloud Conversational AI Bot Developer
5 days ago
Amritsar, Punjab, India Miratech Full timeBot Development RoleAt Miratech, we're seeking a skilled Cloud Conversational AI Bot Developer to join our technology development team. As a key member of our Bot Development team, you'll be responsible for developing and deploying chatbots and voice bots utilizing leading Conversational AI platforms, including Google Cloud Platform technologies. Your...
-
Bot Developer for Conversational AI Solutions
2 weeks ago
Amritsar, Punjab, India Miratech Full timeConversational AI Developer OpportunityWe are seeking a skilled Bot Developer to join our team at Miratech. As a key member of our Bot Development team, you will be responsible for developing and deploying chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX.Key...
-
Senior Conversational AI Developer
1 week ago
Amritsar, Punjab, India Miratech Full timeAbout the Role:We're seeking a skilled Senior Conversational AI Developer to join our Bot Development team at Miratech. As a key member of our team, you'll be responsible for designing and implementing chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.Key Responsibilities:Develop...
-
Google Cloud Platform Bot Developer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeJob Title: Google Cloud Platform Bot DeveloperAre you passionate about building innovative chatbots and voicebots using leading Conversational AI platforms? Do you have experience integrating Large Language Models (LLM) with playbooks? We're seeking a skilled Google Cloud Platform Bot Developer to join our team at Miratech.Key Responsibilities:Design,...
-
Senior Conversational AI Bot Developer
2 weeks ago
Amritsar, Punjab, India Miratech Full timeBot Development OpportunityAs a skilled Senior Conversational AI Bot Developer at Miratech, you will play a crucial role in the implementation of a new bot solution across various cloud platforms.The main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in...
-
IVR Solution Architect Position
6 days ago
Amritsar, Punjab, India Miratech Full timeJob Title: IVR Solution ArchitectJob Description: Miratech is seeking a skilled IVR Solution Architect to design and implement purpose-driven solutions for upgrading existing IVR bot systems to Google Dialogflow CX.Key Responsibilities:Design and integrate solutions within the enterprise environment, ensuring seamless compatibility and compliance with...
-
IVR Solutions Architect
4 days ago
Amritsar, Punjab, India Miratech Full timeIVR Solution Architect Job DescriptionWe are seeking a highly skilled IVR Solution Architect to design and implement purpose-driven solutions for upgrading existing IVR bot systems to Google Dialogflow CX. As part of this role, you will oversee the entire process from solution design and development to full implementation, ensuring seamless data migration...
-
Senior Conversational AI Developer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeConversational AI DeveloperAt Miratech, we're seeking a highly skilled Conversational AI Developer to join our Bot Development team. As a key member of our team, you'll be responsible for designing, developing, and deploying chatbots and voice bots using leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.Key...
-
Amritsar, Punjab, India Miratech Full timeConversational AI Developer Role at MiratechWe are seeking a highly skilled Conversational AI Developer to join our team at Miratech. In this role, you will be responsible for designing, developing, and deploying chatbots and voice bots using leading Conversational AI platforms.Key Responsibilities:Design and develop chatbots and voice bots utilizing...
-
Conversational AI Bot Developer
2 weeks ago
Amritsar, Punjab, India Miratech Full timeKey ResponsibilitiesAs a Conversational AI Bot Developer at Miratech, you will design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX.Main Responsibilities:Design and develop chatbots and voice bots using leading Conversational AI platforms.Develop custom...
-
Senior Software Engineer
4 days ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleWe are seeking a seasoned Senior Fullstack Developer to contribute to the development of our cutting-edge cloud contact center platform. As a key member of our agile team, you will be responsible for designing, developing, and delivering scalable, high-performance solutions that meet the needs of our global clients.ResponsibilitiesParticipate...
-
Amritsar, Punjab, India Miratech Full timePosition OverviewMiratech is seeking a highly skilled Bot Developer for Conversational AI Solutions to join our technology development team. As a key member of our team, you will be responsible for designing, developing, and deploying chatbots and voicebots using leading Conversational AI platforms like Microsoft Bot Framework and Google Dialogflow.Key...