NICE CX-One Software Implementation Engineer

2 weeks ago

Amritsar, Punjab, India Miratech Full time

At Miratech, we are dedicated to delivering exceptional customer experiences through innovative technology solutions. As a leading provider of digital transformation services, we are seeking a highly skilled NICE CX-One Software Implementation Engineer to join our team.

About the Role

We are looking for a seasoned professional with extensive experience in implementing and managing contact center solutions using NICE CX-One. The ideal candidate will have a strong background in software implementation, technical support, and project management. This role requires excellent communication and teamwork skills, as well as the ability to work effectively in a dynamic and fast-paced environment.

The successful candidate will be responsible for coordinating and performing release planning, development, testing, and releases on multiple agencies' IVR enhancements. They will also build call flow designs, chat, and integration to backend systems using application program interfaces (APIs). Additionally, they will manage NICE BU and provide input into solution design and optimization for network solutions.

This is an excellent opportunity for an experienced professional to join our team and contribute to the success of our clients. If you have a passion for delivering high-quality solutions and working collaboratively with cross-functional teams, we encourage you to apply.

Responsibilities
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies' IVR enhancements.
  • Build call flow designs, chat, and integration to backend systems using application program interfaces (APIs).
  • Manage NICE BU and provide input into solution design and optimization for network solutions.
  • Provide routing design and implementation for voice, chat, email, and SMS contact center technology.
  • Cooperate with the Architecture team to design, develop, and deploy APIs and consume APIs.
  • Prepare design documents based on business requirements for the application development.
  • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
Qualifications
  • 3+ years of experience with Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant).
  • 3+ years of professional background with NICE CXOne Studio scripting experience.
  • Broad knowledge and hands-on experience with NICE InContact and/or NICE CXone solutions.
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Genesys Cloud experience required.
  • Understand business requirements with the ability to translate into technical requirements.
  • Conflict management and clear organizational communication.
  • Excellent communication and teamwork skills.
Benefits
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship, and talent investment programs.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

  • NICE CX-One Platform Engineer

    4 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Job Title: NICE CX-One Platform EngineerAbout the Role:We are looking for a highly skilled NICE CX-One Platform Engineer to join our team at Miratech. As a key member of our technical team, you will be responsible for designing, developing, and implementing complex solutions on the NICE CX-One platform.Key Responsibilities:Coordinate and perform release...

  • NICE CX-One Solutions Expert

    3 weeks ago

    Amritsar, Punjab, India Miratech Full time

    About the RoleMiratech is seeking a skilled NICE CX-One Engineer to join our team and contribute to the development and implementation of advanced contact center solutions. As a key member of our team, you will be responsible for working with cross-functional teams and business stakeholders to design, develop, and deploy complex solutions on the NICE CX-One...

  • Technical NICE CX-One Solutions Architect

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Company OverviewMiratech, a leading technology development company, is undergoing a Customer Experience transformation. As a trusted partner in this journey, we are seeking a skilled NICE CX-One Engineer to join our team.Job DescriptionThe successful candidate will work with cross-functional teams and agency business teams to support migrations, participate...

  • Genesys Cloud CX Technical Expert

    2 hours ago

    Amritsar, Punjab, India Miratech Full time

    At Miratech, we're seeking a seasoned Senior Genesys Cloud CX Engineer to lead the design, development, and implementation of cutting-edge contact center solutions. As part of our team, you'll work closely with stakeholders to create tailored routing solutions and provide technical expertise to drive business success.Key ResponsibilitiesParticipate in...

  • SBC Engineer for CX Transformation

    2 days ago

    Amritsar, Punjab, India Miratech Full time

    About the RoleWe are seeking a highly skilled SBC Support Engineer with expertise in Genesys Pure Engage to join our team remotely. The ideal candidate will have a proven track record of transforming customer experience (CX) systems and processes from traditional call centers to an omnichannel platform.Key ResponsibilitiesDay-to-day incident, problem, and...

  • Cloud Conversational AI Bot Developer

    3 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Bot Development RoleAt Miratech, we're seeking a skilled Cloud Conversational AI Bot Developer to join our technology development team. As a key member of our Bot Development team, you'll be responsible for developing and deploying chatbots and voice bots utilizing leading Conversational AI platforms, including Google Cloud Platform technologies. Your...

  • Senior Conversational AI Developer

    4 weeks ago

    Amritsar, Punjab, India Miratech Full time

    About the Role:We're seeking a skilled Senior Conversational AI Developer to join our Bot Development team at Miratech. As a key member of our team, you'll be responsible for designing and implementing chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.Key Responsibilities:Develop...

  • Bot Developer for Conversational AI Solutions

    4 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Conversational AI Developer OpportunityWe are seeking a skilled Bot Developer to join our team at Miratech. As a key member of our Bot Development team, you will be responsible for developing and deploying chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX.Key...

  • IVR Solution Architect Position

    3 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Job Title: IVR Solution ArchitectJob Description: Miratech is seeking a skilled IVR Solution Architect to design and implement purpose-driven solutions for upgrading existing IVR bot systems to Google Dialogflow CX.Key Responsibilities:Design and integrate solutions within the enterprise environment, ensuring seamless compatibility and compliance with...

  • Senior Conversational AI Bot Developer

    4 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Bot Development OpportunityAs a skilled Senior Conversational AI Bot Developer at Miratech, you will play a crucial role in the implementation of a new bot solution across various cloud platforms.The main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in...

  • Senior Enterprise Solutions Architect for IVR Systems

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Job OverviewWe are seeking a highly skilled Senior Enterprise Solutions Architect to join our team at Miratech. As a key member of our technology development team, you will play a crucial role in designing and implementing innovative solutions for upgrading existing IVR bot systems to Google Dialogflow CX.About the RoleThis is an exceptional opportunity to...

  • Senior Software Engineer

    3 weeks ago

    Amritsar, Punjab, India Miratech Full time

    About the RoleWe are seeking a seasoned Senior Fullstack Developer to contribute to the development of our cutting-edge cloud contact center platform. As a key member of our agile team, you will be responsible for designing, developing, and delivering scalable, high-performance solutions that meet the needs of our global clients.ResponsibilitiesParticipate...

  • Senior Software Engineer

    4 weeks ago

    Amritsar, Punjab, India Larsen & Toubro Full time

    About the Role:As a Senior Software Engineer, you will play a crucial part in the development of our company's software solutions. Your primary responsibility will be to design, develop, and maintain high-quality software products that meet the required standards.Key Responsibilities:Design and develop software applications using various programming...

  • Senior Snowflake Engineer

    1 month ago

    Amritsar, Punjab, India Miratech Full time

    Job Title: Senior Snowflake EngineerJob Summary:We are seeking a highly skilled Senior Snowflake Engineer to join our team at Miratech. As a key member of our development team, you will be responsible for designing and implementing software components according to specifications, performing system integration and testing, and troubleshooting...

  • Senior Software Engineer

    4 weeks ago

    Amritsar, Punjab, India Larsen & Toubro Full time

    We are seeking a talented Senior Software Engineer (Cloud) to join our software development team. As a key member, you will design, develop, and deploy scalable cloud-based solutions using cutting-edge technologies.Responsibilities:Design and implement cloud-based software solutionsCollaborate with cross-functional teams to ensure smooth...

  • IVR Solutions Architect

    3 weeks ago

    Amritsar, Punjab, India Miratech Full time

    IVR Solution Architect Job DescriptionWe are seeking a highly skilled IVR Solution Architect to design and implement purpose-driven solutions for upgrading existing IVR bot systems to Google Dialogflow CX. As part of this role, you will oversee the entire process from solution design and development to full implementation, ensuring seamless data migration...

  • Senior Software Engineer

    1 month ago

    Amritsar, Punjab, India Miratech Full time

    Job Title: Senior Fullstack DeveloperAbout the Role:We are seeking a highly skilled Senior Fullstack Developer to join our Voice Client team at Miratech. As a key member of our team, you will be responsible for developing and maintaining our cloud contact center platform, ensuring high availability and scalability.Key Responsibilities:Design, develop, and...

  • Software Engineer

    4 weeks ago

    Amritsar, Punjab, India Podar Education Network Full time

    Key Responsibilities:​• Design and develop software applications using programming languages like Java, Python, and C++.• Collaborate with cross-functional teams to identify and prioritize project requirements.• Develop and implement software solutions that meet business needs and resolve technical challenges.• Participate in code reviews and...

  • Conversational AI Bot Specialist

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Bot Developer Job DescriptionWe are looking for a skilled Bot Developer to join our team at Miratech. As a key member of our Bot Development team, you will be responsible for designing, developing, and deploying chatbots and voice bots using leading Conversational AI platforms such as Microsoft Bot Framework and Google CCAI.Responsibilities:Design and...

  • Amazon Connect Implementation Specialist

    4 weeks ago

    Amritsar, Punjab, India Miratech Full time

    About the RoleWe are seeking an Amazon Connect Developer to join our team at Miratech. As a leading technology development company, we have a culture of relentless performance and a 99% project success rate, with over 30% year-over-year revenue growth.As an Amazon Connect Developer, you will be responsible for developing and implementing Amazon Connect...