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Remote Team L2 Technical Support
1 week ago
Responsibilities:
- Diagnoseand troubleshoot complex technical issues related to list relevanttechnologies e.g. software applications operating systems networksEmail Client O365 etc..
- Provide remotetechnical support to customers via phone email and remote desktoptools.
- Research and identify root causes oftechnical problems using advanced troubleshootingtechniques.
- Develop and implement effectivesolutions to resolve technical issuesefficiently.
- Document technical issuesresolutions and knowledge base articles clearly andconcisely.
- Escalate unresolved issues to seniorengineers or development teams as needed.
- Stayup to date on the latest technologies and industry bestpractices.
- Continuously improve technicalknowledge and skills.
- May provide technicalguidance and training to Level 1 supporttechnicians.
Qualifications:
- Minimum34 years of experience in a technical support role with at least 2year at a Level 2 or higher level.
- Strongunderstanding of networking concepts TCP/IP protocols and networktroubleshooting methodologies Email clients Proxy OSetc.
- Indepth knowledge of list relevanttechnologies e.g. specific software applications operatingsystems.
- Excellent problemsolving andanalytical skills.
- Superior communication andinterpersonal skills both written andverbal.
- Ability to work independently managetime effectively and prioritize tasks in a fastpacedenvironment.
- Proven ability to documenttechnical issues and solutionsthoroughly.
- Technical certifications(preferred).
- Experience with remote desktoptools is a plus.
- Ability to take ownership andprovide support to end user tillresolution.
technicalsupport,operating systems,diagnose
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