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Office 365 Engineer L2
3 months ago
Responsibilities:
- Troubleshootand resolve complex technical issues related to Office 365 servicesincluding:
- Exchange Online(email calendars contacts)
- SharePoint Online(document management collaboration)
- OneDrivefor Business (cloud storage)
- Microsoft Teams(communication and collaboration)
- Otherrelevant Office 365 workloads (specify ifapplicable)
- Provideadvanced technical support to internal users and/or externalclients experiencing Office 365problems.
- Conduct indepth analysis of userissues using diagnostic tools and logs.
- Developand implement effective solutions to resolve technical problemsefficiently.
- Document technical issuesresolutions and knowledge base articles clearly andconcisely.
- Escalate unresolved issues to seniorengineers or Microsoft support as needed.
- Stayuptodate on the latest Office 365 features functionalities andsecurity updates.
- Proactively identifypotential issues and implement preventativemeasures.
- Collaborate with other IT teams (e.g.network security) to ensure seamless integration of Office 365services.
- May provide technical guidance andtraining to Level 1 supporttechnicians.
Qualifications:
- Minimum45 years of experience in a technical support role with at least 3year experience as a Level 2 Office 365 engineer or similarrole.
- Strong understanding ofOffice 365 architecture services andfunctionalities.
- Indepth knowledge oftroubleshooting methodologies for Office 365applications.
- Proficiency in using MicrosoftPowerShell for Office 365 administration (highlypreferred).
- Excellent problemsolving andanalytical skills.
- Superior communication andinterpersonal skills both written andverbal.
- Ability to work independently managetime effectively and prioritize tasks in a fastpacedenvironment.
- Proven ability to documenttechnical issues and solutionsthoroughly.
- MCSA: Office 365 certification(preferred).
- Experience with Azure ActiveDirectory (Azure AD) is aplus.
microsoft,office,azure