Remote Team L2 Technical Support

2 weeks ago


faridabad, India Cognisol Full time
This role requires a strongunderstanding of various technologies and the ability to diagnoseand troubleshoot problemsindependently.
Responsibilities:
  • Diagnoseand troubleshoot complex technical issues related to list relevanttechnologies e.g. software applications operating systems networksEmail Client O365 etc..
  • Provide remotetechnical support to customers via phone email and remote desktoptools.
  • Research and identify root causes oftechnical problems using advanced troubleshootingtechniques.
  • Develop and implement effectivesolutions to resolve technical issuesefficiently.
  • Document technical issuesresolutions and knowledge base articles clearly andconcisely.
  • Escalate unresolved issues to seniorengineers or development teams as needed.
  • Stayup to date on the latest technologies and industry bestpractices.
  • Continuously improve technicalknowledge and skills.
  • May provide technicalguidance and training to Level 1 supporttechnicians.

Qualifications:
  • Minimum34 years of experience in a technical support role with at least 2year at a Level 2 or higher level.
  • Strongunderstanding of networking concepts TCP/IP protocols and networktroubleshooting methodologies Email clients Proxy OSetc.
  • Indepth knowledge of list relevanttechnologies e.g. specific software applications operatingsystems.
  • Excellent problemsolving andanalytical skills.
  • Superior communication andinterpersonal skills both written andverbal.
  • Ability to work independently managetime effectively and prioritize tasks in a fastpacedenvironment.
  • Proven ability to documenttechnical issues and solutionsthoroughly.
  • Technical certifications(preferred).
  • Experience with remote desktoptools is a plus.
  • Ability to take ownership andprovide support to end user tillresolution.

technicalsupport,operating systems,diagnose



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