Technical Customer Onboarding Specialist

Found in: Talent IN C2 - 2 weeks ago

Pune, India Qualys Full time

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a closed-loop solution that can detect and block sophisticated threats and patch the underlying vulnerabilities being targeted by cyber attackers – all from one agent and one platform.

We seek a Technical Customer Onboarding Specialist. The Qualys Customer Onboarding Specialist will drive the onboarding process for and with Qualys customers. The specialist will help with account setup and implementation, offer product tours, and ensure Qualys applications align with customer goals and values. Key responsibilities include:

Overseeing and managing the enterprise customer onboarding process Operating with a playbook and following the process for onboarding Conducting onboarding meetings, product tours, company presentations, and product demos Owning the relationship with new customers who need to be enabled efficiently with Qualys Understanding customer context and overseeing goals Educating and enabling customers with the right tools and resources at the right time throughout the process to achieve the quickest path to customer success. Collaborating with peers and manager to identify and eliminate roadblocks in the way of customers’ goals Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base Providing and collecting feedback on the onboarding process Contributing to the building of onboarding content

We seek people with experience as customer support specialists, solutions architects, or similar technical customer success representatives. The ideal candidate will be a self-starter who thrives in a fast-paced environment, is willing to roll up their sleeves, drives for success, and has the technical aptitude to support the team in complex and extensive opportunities. 

Required skills and experience:

Minimum 2-5 years of experience in customer onboarding, customer service and support, customer success, or similar experiences. Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert, customer support specialist, or customer success architect Solid understanding and hands-on experience with asset management, patching, vulnerability management, policy compliance and configuration management, cloud and application security, and threat detection Ability to design or contribute to onboarding plans that align with customer objectives Strong analytical and goal-oriented mindset backed by solid project management skills Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure Prior experience personally engaging with Enterprise customers Strong communicator – written, verbal, and presentation Excellent emotional intelligence and interpersonal and presentation skills

  • Mgr, Customer Onboarding

    Found in: Talent IN C2 - 2 weeks ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization.Come work for the only company with a...

  • Sr. Onboarding and Implementation Specialist

    Found in: Whatjobs IN C2 - 1 week ago

    Pune, India Screen Magic Mobile Media Pvt. Ltd. Full time

    Job Title: Sr. Onboarding and Implementation Specialist Responsibilities: Analyze prospect/customer requirements and provide product knowledge support. Actively drive and manage the onboarding process with customers. Articulate the company’s technology and product portfolio to both business and technical users. Provide technical consultancy to customers,...

  • Customer Success Specialist

    Found in: Talent IN C2 - 3 weeks ago

    Pune, India Forescout Technologies Inc Full time

    Customer Success Specialist What We Do Managing cyber risk, together  - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of...

  • Senior Specialist

    Found in: Talent IN 2A C2 - 7 days ago

    Pune, India Screen-Magic Mobile Media Private Limited Full time

    Job Title: Sr. Onboarding and Implementation Analyze prospect/customer requirements and provide product knowledge support.- Actively drive and manage the onboarding process with customers.- Articulate the company's technology and product portfolio to both business and technical users.- Provide technical consultancy to customers, identifying their...

  • Customer Success Specialist

    Found in: beBee jobs IN - 2 days ago

    Pune, Maharashtra, India timesjobs Full time

    Customer Success Specialist (CSS) will support the post- sales customer lifecycle as it relates to customer adoption, on- going support, program optimization and expansion.The CSS must have a strong understanding of our Customers business objectives and the ability to identify and articulate how our solution supports achievement of the Customers strategic...

  • Customer Success Specialist

    Found in: beBee S IN - 2 days ago

    Pune, India timesjobs Full time

    Customer Success Specialist (CSS) will support the post- sales customer lifecycle as it relates to customer adoption, on- going support, program optimization and expansion.The CSS must have a strong understanding of our Customers business objectives and the ability to identify and articulate how our solution supports achievement of the Customers strategic...

  • Technical Support Specialist

    Found in: Whatjobs IN C2 - 2 weeks ago

    Pune, India Kavyah People Consulting Pvt Ltd Full time

    Technical Support Specialist Looking for a creative Technology Solution Specialist to join a product based company and help clients successfully integrate the company's solution with the existing software systems such as web and email tools, mobile applications, Point-of-Sale systems, CRMs, and ERPs. This is a client-facing role and the candidate...

  • Technical Support Specialist

    Found in: Whatjobs IN C2 - 23 hours ago

    Pune, India Kavyah People Consulting Pvt Ltd Full time

    Technical Support Specialist Looking for a creative Technology Solution Specialist to join a product based company and help clients successfully integrate the company's solution with the existing software systems such as web and email tools, mobile applications, Point-of-Sale systems, CRMs, and ERPs. This is a client-facing role and the candidate...

  • Technical Support Specialist

    Found in: Whatjobs IN C2 - 2 weeks ago

    pune, India Contextine Software Pvt. Ltd. Full time

    Technical Support Specialist Experience level: 1-3 years In this role, your eye for detail will ensure that all of our customers are set up with the proper configurations and network adaptations. We’re searching for folks who like to be hands-on and dive into technical support and configuration Management. This position is more of a tech support along...

  • Technical Support Specialist

    Found in: Appcast Linkedin IN C2 - 2 weeks ago

    Pune, India Contextine Software Pvt. Ltd. Full time

    Technical Support SpecialistExperience level: 1-3 yearsIn this role, your eye for detail will ensure that all of our customers are set up with the properconfigurations and network adaptations. We’re searching for folks who like to be hands-on and dive into technical support and configuration Management. This position is more of a tech support along with QA...

  • Technical Support Specialist

    Found in: Talent IN 2A C2 - 2 weeks ago

    Pune, India Contextine Software Pvt. Ltd. Full time

    Technical Support SpecialistExperience level: 1-3 yearsIn this role, your eye for detail will ensure that all of our customers are set up with the properconfigurations and network adaptations. We’re searching for folks who like to be hands-on and dive into technical support and configuration Management. This position is more of a tech support along with QA...

  • Global Product Integration

    2 weeks ago

    Pune, India Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Specialist Technical Training Analyst

    Found in: Talent IN C2 - 2 weeks ago

    Pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.NICE is seeking a Technical Education Specialist...

  • Specialist Technical Training Analyst

    Found in: Whatjobs IN C2 - 3 hours ago

    pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. NICE is seeking a Technical Education Specialist...

  • Technical Presales

    Found in: Whatjobs IN C2 - 2 weeks ago

    pune, India YASH Technologies Full time

    Job Description for Technical Presales Specialist:Preamble: Are you passionate about driving customer success through large-scale digital transformations? Do you thrive in a diverse and dynamic environment, working closely with business, technical and delivery teams to deliver outstanding results?If so, YASH Technologies' Digital Service Line is the place...

  • Technical Presales

    Found in: Whatjobs IN C2 - 2 weeks ago

    Pune, India YASH Technologies Full time

    Job Description for Technical Presales Specialist:Preamble:Are you passionate about driving customer success through large-scale digital transformations? Do you thrive in a diverse and dynamic environment, working closely withbusiness,technical and delivery teams to deliver outstanding results?If so, YASH Technologies' Digital Service Line is the place for...

  • Customer Success Evangelist

    5 days ago

    Pune, India eOrder IT Full time

    Role: Customer Success Evangelist (Sales and Support) Experience: 0 to 3 years **Responsibilities**: - Prospect Research: Identify potential customers for our ERP, POS, and SaaS products through market research. - Customer Engagement: Present and convince prospects about the benefits of our products through various communication channels. - Lead...

  • System Analyst

    Found in: Whatjobs IN C2 - 1 week ago

    Pune, India ADCI - Maharashtra Full time

    Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online.Amazon's...

  • Technical Presales

    Found in: Talent IN 2A C2 - 2 weeks ago

    Pune, India YASH Technologies Full time

    Job Description for Technical Presales Specialist: Preamble: Are you passionate about driving customer success through large-scale digital transformations? Do you thrive in a diverse and dynamic environment, working closely with business, technical and delivery teams to deliver outstanding results?If so, YASH Technologies' Digital Service Line is the...

  • Technical Presales

    Found in: Whatjobs IN C2 - 2 weeks ago

    Pune, India YASH Technologies Full time

    Job Description for Technical Presales Specialist: Preamble: Are you passionate about driving customer success through large-scale digital transformations? Do you thrive in a diverse and dynamic environment, working closely with business, technical and delivery teams to deliver outstanding results? If so, YASH Technologies' Digital Service Line is...