Technical Support Specialist
4 weeks ago
Technical Support Specialist
Experience level: 1-3 years
In this role, your eye for detail will ensure that all of our customers are set up with the proper
configurations and network adaptations. We’re searching for folks who like to be hands-on and dive into technical support and configuration Management. This position is more of a tech support along with QA activities
We are looking for:
• Someone familiar with Basic Linux commands, basic network knowledge
(Windows, Linux, RDP etc)
• Someone who has excellent communication skills both written and verbal.
• Someone with customer handling experience
• Someone who has some basic QA experience
WHAT WILL YOU DO?
- Ensure that the completed device installation delights the customer.
- Setting ROI(Region of Interest) of alarm cameras within a security surveillance software platform.
- Assist technicians with walk-throughs of cameras and validate install placements.
- Troubleshoot and resolve basic issues related to camera connectivity, video quality, and remote access, including network configurations and port forwarding.
- Run through the prescribed Quality Assurance (QA) process for each location that has our security surveillance system installed, to ensure a perfect operating environment.
- Communicate through the appropriate processes to ensure that all parties are informed about the status of an installation after a tech visit and any outstanding work to be completed.
-
Technical Support Specialist
4 weeks ago
pune, India Contextine Software Pvt. Ltd. Full timeTechnical Support Specialist Experience level: 1-3 years In this role, your eye for detail will ensure that all of our customers are set up with the proper configurations and network adaptations. We’re searching for folks who like to be hands-on and dive into technical support and configuration Management. This position is more of a tech support along...
-
Technical Support Specialist
4 weeks ago
Pune, India Contextine Software Pvt. Ltd. Full timeTechnical Support SpecialistExperience level: 1-3 yearsIn this role, your eye for detail will ensure that all of our customers are set up with the properconfigurations and network adaptations. We’re searching for folks who like to be hands-on and dive into technical support and configuration Management. This position is more of a tech support along with QA...
-
Technical Support Specialist
2 weeks ago
Pune, India Kavyah People Consulting Pvt Ltd Full timeTechnical Support Specialist Looking for a creative Technology Solution Specialist to join a product based company and help clients successfully integrate the company's solution with the existing software systems such as web and email tools, mobile applications, Point-of-Sale systems, CRMs, and ERPs. This is a client-facing role and the candidate...
-
Technical Support Lead
3 weeks ago
Pune, India LotusFlare, Inc. Full timeResponsibilities: Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional teams,...
-
Technical Customer Onboarding Specialist
4 weeks ago
Pune, India Qualys Full timeCome work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a...
-
Technical Customer Onboarding Specialist
4 weeks ago
pune, India Qualys Full timeCome work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a...
-
Technical Support Specialist
4 weeks ago
Pune, India Contextine Software Pvt. Ltd. Full timeTechnical Support SpecialistExperience level:1-3 yearsIn this role, your eye for detail will ensure that all of our customers are set up with the properconfigurations and network adaptations. We’re searching for folks who like to be hands-on and dive into technical support and configuration Management.This position is more of a tech support along with QA...
-
Pune, India Ribbon Communications Operating Company Full timeSUMMARY : Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product...
-
Technical Support Lead
4 weeks ago
pune, India LotusFlare Full timeResponsibilities : Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with...
-
Technical Support Lead
4 weeks ago
Pune, India LotusFlare Full timeResponsibilities : Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional...
-
Bilingual Inbound Technical Support Specialist
3 weeks ago
Pune, India Staff4Me Full timePosition Overview:We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Inbound Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support services to hotel guests seeking assistance with connecting to Wi-Fi services. Fluency in both English and Arabic is required...
-
Bilingual Inbound Technical Support Specialist
4 weeks ago
Pune, India Staff4Me Full timePosition Overview:We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Inbound Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support services to hotel guests seeking assistance with connecting to Wi-Fi services. Fluency in both English and Arabic is required...
-
Bilingual Inbound Technical Support Specialist
3 weeks ago
pune, India Staff4Me Full timePosition Overview: We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Inbound Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support services to hotel guests seeking assistance with connecting to Wi-Fi services. Fluency in both English and Arabic is...
-
Product Support Specialist
2 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeThe Product Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Product Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex application software related questions and issues...
-
Information Technology Support Specialist
5 days ago
Pune, India TAC Security Full timeCompany DescriptionTAC Security is a global leader in vulnerability management, providing protection for Fortune 500 companies, leading enterprises, and governments worldwide. TAC Security's Artificial Intelligence (AI) based Vulnerability Management Platform, ESOF (Enterprise Security in One Framework), manages over 5 million vulnerabilities. ESOF has been...
-
Information Technology Support Specialist
5 days ago
Pune, India TAC Security Full timeCompany DescriptionTAC Security is a global leader in vulnerability management, providing protection for Fortune 500 companies, leading enterprises, and governments worldwide. TAC Security's Artificial Intelligence (AI) based Vulnerability Management Platform, ESOF (Enterprise Security in One Framework), manages over 5 million vulnerabilities. ESOF has been...
-
pune, India Ribbon Communications Operating Company Full timeSUMMARY : Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product...
-
Ops Support Specialist
2 hours ago
pune, India Citi Full timeThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Product Support Specialist
2 weeks ago
Pune, India Cornerstone OnDemand Full timeThe Product Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Product Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex application software related questions and issues...
-
Ops Support Specialist 4
2 weeks ago
Pune, India Citi Full timeThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...