Manager - Field Service, Specialty Diagnostics Group

3 months ago


New Delhi, India Thermo Fisher Scientific Full time
:

Manage a team of Field Service Engineers, providing leadership, guidance, and support to ensure effective performance and achievement of service goals, like 'Response Time', 'Down Time', Service Revenue, and 'Customer Allegiance Score (CAS)'.

Foster a customer-centric culture within the team, driving "Customer Delight" and maintaining a strong focus on customer satisfaction and loyalty.

Collaborate with various individuals across different business units and divisions to ensure seamless coordination and collaboration in delivering service excellence.



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