Service Leadership Manager

1 week ago


Delhi, Delhi, India Thermo Fisher Scientific Full time
Key Responsibilities:

• Manage a team of Field Service Engineers, providing strategic leadership, technical guidance, and operational support to ensure high-performing service delivery and achievement of service goals, including 'Response Time', 'Down Time', Service Revenue, and 'Customer Allegiance Score (CAS)'.

• Foster a customer-centric culture within the team, driving 'Customer Delight' and maintaining a strong focus on customer satisfaction and loyalty, aligned with the company's service excellence standards.

• Collaborate with various stakeholders across different business units and divisions to ensure seamless coordination and collaboration in delivering exceptional service quality, meeting customer expectations, and driving business growth.

About the Role:

This is an exciting opportunity to lead a team of Field Service Engineers in a fast-paced, dynamic environment, where you will have the chance to make a significant impact on customer satisfaction and business success.

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