Administrative Support Services Leadership Manager

3 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
KEY RESPONSIBILITIES

As Senior Administrative Services Leader at Boston Consulting Group, you will have the opportunity to lead and develop a team of administrative professionals, enhancing their skills and capabilities to deliver best-in-class support services. Your key responsibilities will include:

  • Leading, developing, and coaching administrative services managers and professionals to achieve excellence.
  • Driving consistency and excellence in service delivery across diverse teams, fostering a culture of growth and development.
  • Collaborating with senior stakeholders, including local office leaders and regional administrative services leadership, to align administrative services with the organization's broader goals.
  • Developing and maintaining strategic relationships with stakeholders across multiple locations, ensuring effective communication and issue resolution.
  • Providing support for escalated issues, offering solutions to complex challenges, and ensuring prompt and effective resolution.
KEY QUALIFICATIONS

To succeed in this role, you will need:

  • A bachelor's degree or equivalent work experience.
  • At least 7 years' experience in a professional services firm, ideally in a supervisory role of support staff, with strong proficiency in performance management and stakeholder engagement.
  • Experience managing managers among diverse and rapidly growing teams.
  • Excellent communication and interpersonal skills, with the ability to influence and motivate staff across a spectrum of experience and seniority.
  • A proven ability to identify key issues quickly and develop effective solutions that address both immediate and long-term needs.


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