Senior Manager

4 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
Job Overview

We are seeking a highly skilled Senior Manager to lead our Executive Support Services team. As a key member of our organization, you will be responsible for providing strategic leadership and direction to the team, ensuring the delivery of high-quality administrative services to our senior consulting team and clients.

Key Responsibilities
  • Lead and develop a team of administrative professionals to achieve excellence in service delivery.
  • Collaborate with senior stakeholders to align administrative services with the organization's broader goals.
  • Develop and implement strategies to enhance service quality, efficiency, and consistency across diverse teams.
  • Provide coaching and mentoring to administrative staff to support their growth and development.
  • Manage capacity and utilization of the offices to ensure ratio compliance and inform location strategies.
Requirements
  • Bachelor's degree or equivalent work experience.
  • 7+ years' experience with a professional services firm, ideally in a supervisory role of support staff and with a strong proficiency in performance management and stakeholder engagement.
  • Experience managing managers among diverse and rapidly growing teams.
  • Adept at communicating directly with Senior-level stakeholders in a customer service environment.
  • Familiarity with Workday, specifically for professional development and performance management.
What We Offer

As a Senior Manager with our Executive Support Services team, you will have the opportunity to work with a dynamic and geographically dispersed environment, leading a team of administrative professionals to achieve excellence in service delivery. You will be responsible for developing and implementing strategies to enhance service quality, efficiency, and consistency across diverse teams, and will have the opportunity to work closely with senior stakeholders to align administrative services with the organization's broader goals.



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