Senior Manager of Executive Support Services

3 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
Job Summary

We are seeking a highly skilled Senior Manager of Executive Support Services to join our team at Boston Consulting Group. This is an exciting opportunity for a seasoned professional to lead our Executive Support Services team and drive excellence in administrative support.

Key Responsibilities
  • Lead and develop a team of administrative professionals to provide exceptional support to senior leaders and clients.
  • Collaborate with Executive Support Services leadership and local office management leaders to drive strategic initiatives and improve service delivery.
  • Develop and implement best practices to enhance efficiency and service quality, ensuring consistency across diverse teams.
  • Provide coaching and mentoring to Administrative Assistants and Executive Assistants to support their growth and development.
  • Manage capacity and utilization of the offices to ensure ratio compliance and inform location strategies.
  • Communicate with key consulting team members to establish relationships and act as an escalation point for service recovery as needed.
Requirements
  • Bachelor's degree or equivalent work experience.
  • 7+ years' experience with a professional services firm, ideally in a supervisory role of support staff and with a strong proficiency in performance management and stakeholder engagement.
  • Experience managing managers among diverse and rapidly growing teams.
  • Adept at communicating directly with Senior-level stakeholders in a customer service environment.
  • Familiarity with Workday, specifically for professional development and performance management.
About the Team

The Executive Support Services Team consists of 190+ Administrative Assistants and Executive Assistants who support Project Leaders, Principals, Partners, and Managing Directors & Partners (Consulting team) and Senior and Executive Directors from the Business Services/Global Services teams in offices across EMESA and AP.

What We Offer

Boston Consulting Group is a global management consulting firm that helps organizations solve their most complex challenges. We offer a dynamic and inclusive work environment, opportunities for professional growth and development, and a competitive compensation package.



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