Order Management System

1 month ago


Noida, India Stefanini Full time
Job Description
Details: Stefanini Group is a multinational company with a global presence in 41 countries and 44 languages, specializing in technological solutions. We believe in digital innovation and agility to transform businesses for a better future. Our diverse portfolio includes consulting, marketing, mobility, AI services, service desk, field service, and outsourcing solutions. Job Requirements Details:

We at Stefanini hiring for ..

Additional info:

Exp Required - 3 to 4 years

Onsite  Location:  Noida 62 India

Work modality: 5 days a week

Order Management System:

Strong working knowledge in order management System. Telecom Domain knowledge is must order management & knowledge of SQL/PLSQL. Execution of Recurrent Tasks and Support Monitoring, scheduling jobs and operations. Hands on UNIX / Windows experience and familiarity with SQL, Relational Databases and Web Servers. Incident & Service Request Handling Coordination with Different teams and Vendors Working for international customers in cross-cultural teams is substantial in infrastructure & application services. Solution delivery within SLA Compliancy to internal and external guidelines, processes and policies Team performance/productivity KPIs Well-versed in ITIL standards for delivery of services  Resolve all queries and issues escalated by the Business within SLA timeframes to ensure minimum customer impact.  Operate 'out of hour's' changes / interventions when required for second line support. Provide supports during business hours as per Market to support operations. Adhere to incident management procedures. Attend team meeting and Operations communication sessions as required. Should able to put appropriate monitoring and alerting capabilities in place for proactive systems management. Performing problem management to permanent fix the issue systems and proactive preventative maintenance such as system reboots  Health checks to ensure the systems are running at optimum levels Reporting on system issues  Support Service Improvement Plan plans



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