Assistant Manager for Order to Cash Process
3 weeks ago
We are seeking a highly skilled Assistant Manager for Order to Cash Process to join our team at Genpact. This role involves overseeing all activities related to the Order to Cash domain, ensuring seamless execution of purchase orders, and driving collections and dispute management initiatives.
Key Responsibilities
- Validate Purchase Order requests from clients and ensure timely billing.
- Interact with clients to gather feedback and provide support as needed.
- Manage Order to Cash related collections and dispute management, implementing strategies to drive business growth.
- Interact with end customers via calls and emails to collect past due amounts.
- Meet collections numbers and targets on a monthly, quarterly, and yearly basis.
- Manage Customer and Country/Regional FD Relationships through email, fax, and conference calls.
- Lead and participate in conference calls with Country/Regional Financial Managers.
- Participate in governance meetings at the country/region level, collaborating with the team to meet deliverables and develop process standards.
- Identify process improvement opportunities and drive Lean and Six Sigma project implementation.
Qualifications
- B.Com Graduation (MBA – Finance preferred)
- Meaningful experience in Order to Cash
This role requires exceptional written and verbal interpersonal skills, proficiency in MS Office applications, especially MS Excel, and the ability to work in a high-pressure business environment.
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