Order Management System Specialist

4 hours ago


Noida, Uttar Pradesh, India Stefanini Full time
Job Overview

We are seeking an experienced Order Management System Specialist to join our team in Noida, India. As a key member of our operations team, you will be responsible for ensuring the efficient management of orders and providing exceptional customer service.

About Us

Stefanini Group is a multinational company with a global presence in 41 countries and 44 languages. We specialize in technological solutions and believe in digital innovation and agility to transform businesses for a better future.

Responsibilities

The successful candidate will have a strong working knowledge of order management systems and experience in executing recurrent tasks and support monitoring. Key responsibilities include:

  • Managing orders from receipt to delivery, ensuring timely and accurate processing.
  • Executing recurrent tasks and support monitoring to ensure seamless system operation.
  • Collaborating with different teams and vendors to resolve issues and improve processes.
  • Providing exceptional customer service and resolving queries and issues within SLA timeframes.
  • Operating 'out of hour's' changes/interventions when required for second-line support.
  • Attending team meetings and operations communication sessions as required.
Requirements

To be successful in this role, you will need:

  • Strong working knowledge of order management systems.
  • Experience in executing recurrent tasks and support monitoring.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively in a cross-cultural team environment.
  • Proficiency in ITIL standards for delivery of services.
What We Offer

We offer a competitive salary package, including:

  • A monthly salary of ₹450000, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, explaining why you would be the ideal candidate for this role.



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