Senior Order Management Specialist

1 month ago


Noida, Uttar Pradesh, India Clarivate Full time
About the Role

We are seeking a highly skilled Senior Order Management and Billing Specialist to join our Billing team in Noida. This is an exciting opportunity to work in a dynamic environment and contribute to the success of Clarivate.

Key Responsibilities
  • Ensure all documentation is dealt with effectively, checked for correctness, and receipt acknowledged.
  • Internal handling of complex client requests (manual input tasks).
  • Carry out any other reasonable administration requests made by the team.
  • Provide timely reports and data regarding Billing/E-Billing and Reconciliation.
  • Expert in complexities relating to specific areas of Billing/E-Billing, including automation and reconciliation processes.
  • Achieve client satisfaction by timely preparation and submission of invoices, resolving client billing queries.
  • Maintain best practices in the team and ensure compliance with all procedures.
  • Develop relationships with clients and internal contacts, and provide support on business initiatives to improve quality of service.
  • Perform performance trend analysis and reporting, and prepare allocation for work.
  • Responsible for the creation and maintenance of process manuals/SOPs.
About the Team

Our team manages the Billing/E-Billing functions and creates/delivers invoices to Clarivate clients who use Clarivate software/services. Day-to-day operations involve interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle.

The team consists of approximately 35-40 employees and reports to the Manager/Senior Manager.

Working Hours

This is a permanent role with flexible working hours spread between 9 AM to 9 PM, 45 hours a week.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.



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