Order to Cash Operations Assistant Manager
2 weeks ago
Genpact, a global professional services and solutions firm, is seeking an experienced Assistant Manager to join our team. This role will focus on the Order to Cash (O2C) domain, driving collections and dispute management initiatives. The ideal candidate will possess a deep understanding of the O2C process, including different invoice types, and have experience working with clients to resolve issues.
Key Responsibilities:
- Validate Purchase Order requests and ensure timely billing
- Interact with clients to gather feedback and support their needs
- Manage Order to Cash-related collections and dispute management initiatives
- Interact with end customers to collect past due amounts
- Meet collections numbers and targets
- Manage customer and country/region financial relationships
- Lead conference calls with Country/Regional Financial Managers
- Participate in governance meetings and collaborate with the team to meet deliverables
- Identify process improvements and drive implementation
Qualifications:
- B.Com Graduation (MBA – Finance preferred)
- Meaningful experience in Order to Cash
- Very Good Written and Verbal Interpersonal skills
- Proficient in MS Office applications, especially in MS Excel
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