Order Processing Executive

1 week ago

Noida, India Ferocraft E-Retail Full time

We are seeking a detail-oriented and highly organized individual to join our team as an Order Processing Executive in our thriving e-commerce company. The Order Processing Executive plays a crucial role in ensuring the efficient and accurate processing of customer orders, from the point of purchase to final delivery. This position requires exceptional attention to detail, strong multitasking abilities, and excellent communication skills.

**Responsibilities**:
Order Management: Process customer orders accurately and efficiently, ensuring timely fulfillment and delivery. Verify the accuracy of order details, including product information, pricing, shipping addresses, and payment information.

Order Tracking: Monitor the progress of orders through various stages, from order placement to shipment and delivery. Proactively address any delays or issues that may arise and provide regular updates to customers regarding their order status.

Inventory Management: Collaborate with the inventory management team to maintain accurate stock levels and availability information. Communicate with the purchasing department to ensure timely restocking of products as needed.

Customer Support: Respond promptly and professionally to customer inquiries regarding order status, shipping information, and product availability. Resolve customer complaints and concerns related to order processing, ensuring a positive customer experience.

Quality Control: Conduct regular quality checks to ensure accurate order processing and adherence to company standards. Identify and report any issues or discrepancies to the relevant departments for prompt resolution.

Documentation and Reporting: Maintain detailed records of order processing activities, including order confirmations, invoices, and shipping documents. Generate reports on order fulfillment metrics, such as order accuracy, on-time delivery, and customer satisfaction.

Process Improvement: Continuously identify opportunities to streamline and improve order processing procedures. Collaborate with cross-functional teams to implement efficient workflows and enhance overall operational efficiency.

Qualifications:
Education: High school diploma or equivalent. Additional qualifications in business administration, supply chain management, or a related field are a plus.

Experience: Previous experience in order processing, customer service, or a similar role within an e-commerce or retail environment is preferred.

Technical Skills: Proficiency in using order management systems, customer relationship management (CRM) software, and other relevant tools. Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Attention to Detail: Exceptional attention to detail and accuracy in processing orders and maintaining records. Ability to spot and rectify errors effectively.

Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders. Active listening skills to understand customer needs and provide appropriate solutions.

Organization and Multitasking: Strong organizational skills with the ability to prioritize tasks and manage multiple orders simultaneously. Proven ability to meet deadlines and work efficiently under pressure.

Problem-Solving: Strong problem-solving and analytical skills to identify and resolve order-related issues promptly. Ability to think critically and make decisions independently when necessary.

Adaptability: Flexibility to adapt to changing priorities and business needs. Willingness to work in a fast-paced environment and take on additional responsibilities as required.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9999036234

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