Product Expert

2 weeks ago


Chennai, India Cynosure Corporate Solutions Full time
Roles andresponsibilities

Troubleshootand replicate issues related to the product and resolvethem.

Comprehendcreative solutions to handle queries from customers and give theman
excellent level ofservice.

Attentionto detail while trying to figure out the issues and whilecollaborating with the
internalteams.

Havethorough knowledge of the product while continuously workingtowards the products
improvement.

Achievethe KPI S and objectives in the cadence set by theteam.

Learnand develop problem solving skill sets for productimprovement.

Flexibleand receptive to change for continuous producttransformation.

RequirementsSkills& Experience

Minimum13 years of experience in technical/customer support roles.(Preferably in aSaaS
environment.)

Technicalaptitude to troubleshoot applicationissues.

Passiontowards amazing customerexperience.

Goodinterpersonalskills.

Flexibleto work24/7.

Gooddocumentation skills to keep track of issues andtickets.

Goodknowledge on common apps and technologies in a professionalenvironment.

Shouldbe willing to work from the office once aweek.


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