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Product Expert

2 months ago

Chennai, India Cynosure Corporate Solutions Full time
Job Description
Roles and responsibilities

Troubleshoot and replicate issues related to the product and resolve them.

Comprehend creative solutions to handle queries from customers and give them an
excellent level of service.

Attention to detail while trying to figure out the issues and while collaborating with the
internal teams.

Have thorough knowledge of the product while continuously working towards the product’s
improvement.

Achieve the KPI’S and objectives in the cadence set by the team.

Learn and develop problem solving skill sets for product improvement.

Flexible and receptive to change for continuous product transformation.

RequirementsSkills & Experience

Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS
environment.)

Technical aptitude to troubleshoot application issues.

Passion towards amazing customer experience.

Good interpersonal skills.

Flexible to work 24/7.

Good documentation skills to keep track of issues and tickets.

Good knowledge on common apps and technologies in a professional environment.

Should be willing to work from the office once a week.