Product Expert
4 weeks ago
Roles and Responsibilities
Troubleshoot complex issues related to the product and resolve them in a timely manner.
Develop creative solutions to handle customer queries and provide an exceptional level of service.
Attention to detail is crucial while troubleshooting and collaborating with internal teams.
Possess thorough knowledge of the product and continuously work towards its improvement.
Achieve key performance indicators (KPIs) and objectives set by the team.
Develop problem-solving skills for product improvement and be flexible to adapt to change.
RequirementsSkills and Experience
A minimum of 13 years of experience in technical/customer support roles, preferably in a SaaS environment.
Strong technical aptitude to troubleshoot application issues.
Passion for delivering an amazing customer experience.
Good interpersonal skills and flexibility to work 24/7.
Excellent documentation skills to keep track of issues and tickets.
Good knowledge of common apps and technologies in a professional environment.
Willingness to work from the office once a week.
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