BPO Manager
1 month ago
Job Description
In these roles, you will be responsible for:
Managing Service Desk/Contact Center: Overseeing account’s processes and operations to ensure productivity and quality Improving: Analyzing and improving operational processes, identifying areas for enhancement, and implementing strategies to increase productivity and efficiency Controlling: Managing activities that are part of the production of goods and services Ensuring compliance: Securing compliance and safety Responsible for recruiting, training, mentoring, communicating job expectations, assigning tasks, planning, monitoring, appraising, reviewing contributions of team members and administering scheduling systemsProvide Management Information System (MIS) and operational statistics to the management, and share team members’ performance reports with them regularlyPrepare team members’ performance reports by collecting, analysing, summarizing data and trends Planning and implementing strategies and operations, improving systems and processesDetermine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis of the teamResponsible for developing, analysing, evaluating, delivering and interpreting projects’ key metrics. This includes presenting the metrics in an understandable and useable format for sharing with leadershipPlanning: Formulating strategies, planning, and strategizing to achieve business objectives Managing resources: Procuring material and resources, managing quality standards, and managing funds. Managing staff: Overseeing the recruiting and hiring process, training new and existing employees, and addressing employee performance and corrective action plans Reporting: Provide Management Information System (MIS) and operational statistics to the management and client. Responsible for developing, analysing, evaluating, delivering and interpreting projects’ key metrics. This includes presenting the metrics in an understandable and useable format for sharing with leadership and client. Client Management: Maintaining a good client relationship, address grievances and ensuring personalized customer experience. Building trust and implementing a customer feedback loop. Maintaining a customer communication calendarRequired Skills for this role include:
Overall 8-10 years of experience with customer focus and customer service skills Over 8 years of experience in managing delivery for service desk (including voice/chat/email), including 3-4 years of leading a team for SAP support (handling one or multiple modules / processes in SAP S4HANA and should have knowledge of FICO, SD, MM, PP, QM, PM) Strong communication and presentation skills. Ability to multi-task and work in heterogeneous environment Expertise on Microsoft applications like MS Visio, Excel, PowerPoint etc. Understand L1/L1.5 Support issues and resolutions based on SOPs/End User documents available or based on the problem reported via Phone/ email / ticket. Excellent communication (written, verbal), listening, problem solving and people management skillsGood understanding of Microsoft Office toolsAnalytical skills with experience in creating reports using data extracted from systems and toolsAbility to analyse and understand data related to project performance, SLAs, productivity, rostering, quality etc. and prioritize and repivot as necessaryAbility to manage key metrics for driving productivity and qualityExperience in handling a team as a subject matter expert (SME) or process expert will be an added advantageFlexible to work in 24 x 7 environment ApplyListen to the story of Employee Voice
Annette Barnabas
Business Analysis Associate DirectorIndia
Read more
Vanathi Asok
Director – Project and Application ServicesIndia
Read more
Swathi Sujir
Business Operations SupervisorIndia
Read more
Apply Back to search results-
BPO Team leader
2 months ago
Gurugram, India HireBloc Ventures Pvt Ltd Full timeJob OverviewWe are seeking a BPO Team Leader to join our team. This role requires Junior candidates with 1 to 3 years of experience in managing a BPO team. The job is located in Gurgaon, Haryana, India and it offers Full-Time employment.Qualifications and Skills1-3 years of experience in a BPO team leader or similar roleStrong leadership and people...
-
BPO Manager
1 week ago
Gurugram, India Reelay Group Full timeJob responsibilities:1. Guide and assist high performance customer service, IT, business and other teams to assign documents and management tasks from time to time.2. Coordinate technical issues in various positions, proactively identify optimizable parts of the process, formulate and implement the best plan to improve efficiency.3. Excellent customer...
-
Bpo International
2 months ago
Gurugram, Haryana, India MarketWick pvt ltd Full timeA BPO (Business Process Outsourcing) International company provides outsourcing services across borders, offering a range of business processes to clients globally. The primary goal is to help businesses streamline operations, reduce costs, and focus on core competencies by outsourcing non-core tasks. Here’s an overview of BPO International services: Key...
-
Bpo Recruiter
6 months ago
Gurugram, Haryana, India kskRecruiters Full time**Position - BPO HR Recruiter** **Location - Gurugram Sector 18** **Work Mode - Work from Office** **Working Days - Monday - Saturday** **Timing - 10:00AM - 7:00PM** **Overview**: Key Responsibilities: - **Designing and implementing recruiting systems and strategies for the organization.** - **Coordinating and scheduling interviews with hiring...
-
Bpo Sales Representative
2 months ago
Gurugram, Haryana, India Anrgi Tech Full time**Key Responsibilities**: Conduct outbound cold calls to prospective clients to generate leads and opportunities. Present and promote the company’s BPO services effectively over the phone. Qualify leads and schedule appointments or product demonstrations for further engagement. Maintain a high volume of calls and follow-up communications. Build and...
-
BPO Manager
6 months ago
Gurugram, India NTT DATA Services Full timePrivate Equity – Manager The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50countries. Every day around the world we help clients explore new ways to respond to market dynamics withflexibility and...
-
General Manager/Head
6 days ago
Gurugram, India IGT Solutions Full timeAbout Organization - IGT Solutions Pvt LtdIGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services &...
-
General Manager/Head
1 week ago
Gurugram, India IGT Solutions Full timeAbout Organization - IGT Solutions Pvt LtdIGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services &...
-
General Manager/Head
1 week ago
Gurugram, India IGT Solutions Full timeAbout Organization - IGT Solutions Pvt Ltd IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services...
-
Head/General Manager
1 week ago
Gurugram, India IGT Solutions Full timeAbout Organization - IGT Solutions Pvt LtdIGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services &...
-
Bpo Supervisor
6 months ago
Gurugram, Haryana, India NTT DATA Full timeNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and...
-
Reelay Group | BPO Manager | gurugram
1 week ago
gurugram, India Reelay Group Full timeJob responsibilities:1. Guide and assist high performance customer service, IT, business and other teams to assign documents and management tasks from time to time.2. Coordinate technical issues in various positions, proactively identify optimizable parts of the process, formulate and implement the best plan to improve efficiency.3. Excellent customer...
-
Reelay Group | BPO Manager | gurugram
1 week ago
gurugram, India Reelay Group Full timeJob responsibilities: 1. Guide and assist high performance customer service, IT, business and other teams to assign documents and management tasks from time to time. 2. Coordinate technical issues in various positions, proactively identify optimizable parts of the process, formulate and implement the best plan to improve efficiency. 3. Excellent customer...
-
AM / Manager - HRBP - BPO
3 months ago
gurugram, India IGT Solutions Full timeProfile Summary: IGT Solutions is Looking for HRBP(AM / Manager) for Gurgaon location. She/he will lead the HR Operations of Branch, will manage all the HR Activities and support business partners. Job Description: Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT...
-
AM / Manager - HRBP - BPO
4 months ago
Gurugram, India IGT Solutions Full timeProfile Summary:IGT Solutions is Looking for HRBP(AM / Manager) for Gurgaon location. She/he will lead the HR Operations of Branch, will manage all the HR Activities and support business partners.Job Description:Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TATEnsure...
-
IGT Solutions | General Manager/Head
1 week ago
gurugram, India IGT Solutions Full timeAbout Organization - IGT Solutions Pvt LtdIGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services &...
-
IGT Solutions | General Manager/Head
1 week ago
gurugram, India IGT Solutions Full timeAbout Organization - IGT Solutions Pvt Ltd IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services...
-
IGT Solutions | Head/General Manager
1 week ago
gurugram, India IGT Solutions Full timeAbout Organization - IGT Solutions Pvt Ltd IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services...
-
Head of Outsourced call center/ BPO
3 weeks ago
Gurugram, India Rajuladev's Infocom Pvt Ltd Full timePosition : Head of outsourced Call-center / BPOExperience : 5 - 10 yearsSalary : ₹ 12 lacs - 16 lacs PALocation : GurugramJob descriptionOutsourcing call center "Yellow Calls" provides high-quality services to customers, including telemarketing, customer support, database collection, and market monitoring. Currently, we are seeking a Head of Call Centre...
-
Head of Outsourced call center/ BPO
3 weeks ago
Gurugram, India Rajuladev's Infocom Pvt Ltd Full timePosition : Head of outsourced Call-center / BPO Experience : 5 - 10 years Salary : ₹ 12 lacs - 16 lacs PA Location : Gurugram Job description Outsourcing call center "Yellow Calls" provides high-quality services to customers, including telemarketing, customer support, database collection, and market monitoring. Currently, we are seeking a Head of...
