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Head of Outsourced call center/ BPO

1 month ago

Gurugram, India Rajuladev's Infocom Pvt Ltd Full time

Position : Head of outsourced Call-center / BPO

Experience : 5 - 10 years

Salary :  ₹ 12 lacs - 16 lacs PA

Location : Gurugram


Job description


Outsourcing call center "Yellow Calls" provides high-quality services to customers, including telemarketing, customer support, database collection, and market monitoring. Currently, we are seeking a Head of Call Centre in India.


Responsibilities:


  • Ensuring the efficient and profitable overall functioning of the Call Centre.
  • Staff management.
  • Budgeting, cost management, financial performance analysis, and handling accounts receivable.
  • Responsible for business development, actively looking for new customers and maintaining current ones.
  • Participation in strategic planning and decision-making.
  • Interaction with the Head Office.
  • Standardization and streamlining of all the operational processes within the Call Centre.


Who we are looking for:


  • Experience working as an Operational Manager or Business Development Manager or a Head of a call center which provides services to external clients (not in-house).
  • Experience managing teams of at least 30 people.


What we offer:


  • Challenging assignment in an international company.
  • Growth perspective.
  • Competitive salary starting from 100,000 rupees per month (incentives extra).


Role Business Head

Industry Type BPO / Call Centre

Department Strategic & Top Management

Employment Type 

Role Category Top Management

Education

UG : Any Graduate

PG : 

Doctorate : 

Key Skills




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