Call Center Agent

7 months ago

Gurugram Haryana, India VLCC Wellness International Full time

Job Overview:
As a Call Center Staff member, you will be responsible for handling incoming and outgoing calls in a professional and efficient manner. Your primary goal will be to assist customers or clients with their inquiries, concerns, or requests while maintaining a high level of customer satisfaction. You will be expected to follow established procedures, utilize communication skills, and utilize technological tools to resolve issues and provide information.

**Responsibilities**:
Answer incoming calls promptly and professionally.

Respond to customer inquiries, complaints, and requests in a courteous and timely manner.

Provide accurate information regarding products, services, policies, and procedures.

Handle and resolve customer complaints or issues effectively, escalating to appropriate personnel when necessary.

Perform outbound calls as needed for follow-ups, surveys, or promotions.

Document all interactions, including details of inquiries, comments, complaints, or actions taken, in the appropriate systems or databases.

Utilize computer systems and software effectively to access customer information, process orders, and update records.

Follow scripts and guidelines provided for specific types of calls or situations.

Meet or exceed established performance goals, including call handling metrics, quality standards, and customer satisfaction scores.

Collaborate with team members and supervisors to continuously improve processes and customer service delivery.

Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

Adhere to company policies and procedures, including confidentiality and data security protocols.

Qualifications:
High school diploma or equivalent; additional education or training in customer service is a plus.

Proven experience in a customer service role, preferably in a call center environment.

Excellent verbal communication skills, including active listening and empathy.

Strong interpersonal skills with the ability to remain calm and professional under pressure.

Ability to multitask and prioritize tasks effectively.

Detail-oriented with accurate data entry skills.

Flexibility to work various shifts, including evenings, weekends, and holidays.

Ability to adapt to changes in procedures, policies, or technology.

Positive attitude and willingness to learn and grow in the role.

Bilingual proficiency may be required for certain positions, depending on customer demographics.

Experience with call center software and equipment (e.g., phone systems, headsets) is a plus.

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call center: 1 year (preferred)

**Language**:

- English (required)

  • Call Center Agent

    6 months ago

    Gurugram, Haryana, India Florida Flyers Flight Academy, Inc. Full time

    About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition...

  • Call Agent

    8 months ago

    Gurugram, Haryana, India Florida Flyers Flight Academy, Inc. Full time

    **About the Call Center Representative Position**: We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition...

  • Hindi Call Center- Fresher

    7 months ago

    Gurugram, Haryana, India Nuoma Infracon Private Limited Full time

    Note - AGE LIMIT IS UPTO 32 Years - **Answering incoming calls**: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. - **Resolving customer issues**: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and...

  • Call Centre Agent

    7 months ago

    Haryana, India Prabhu Dayal Bajaj Enterprise Private Limited Full time

    As a Call Center Agent at Prabhu Dayal Bajaj Enterprise Private Limited, you will play a crucial role in delivering exceptional customer service and support to our clients. You will be the first point of contact for customers seeking assistance and information about our products or services. Your primary responsibility will be to address customer inquiries,...

  • Medical Call Center Executive

    7 months ago

    Gurugram, Haryana, India Orthocure Healthcare Full time

    **Orthocure Healthcare P. Ltd ** is looking for Medical Call Center Executive with experience in call center environment. **Description**: Seeking a highly motivated and qualified individual as a health care based call center. **The Specialist will be responsible for: - ** - Professionally responding to telephone inquiries from callers and ensuring patient...

  • Call Center Executive

    6 months ago

    Gurugram, Haryana, India IAS MEDICARE HOSPITAL Full time

    Call Center Excutive, **takes calls from Patients answering questions or addressing any concerns they may have**. Their duties include handling many inbound and outbound calls to and from Patients, listening to Patient needs or issues and providing helpful solutions to their problems, Give Doctor Appoinment and keep followup with Patient **Job Types**:...

  • Call Center Trainer Ii

    8 months ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft...

  • Call Center Trainer Ii

    1 month ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 10 - 15% GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going...

  • Call Center Trainer Ii

    6 months ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of...

  • Outbound Call Centre Agents

    7 months ago

    Gurugram, Haryana, India Sharda Consultancy Services Full time

    We have an urgent requirement in Domestic BPO for our multiple clients. We need around 500 male & female agents. This is a Day Shift and 6 days working. Cab facility is not available. Type of work - Most of the work requires outbound calling/ Tele sales Salary - It ranges from 15K to up to 27K depending on experience We just need good communication...

  • Bpo Call Center Fresher

    1 month ago

    Gurugram, Haryana, India NYMPHIS EDUCATION PRIVATE LIMITED Full time

    **Responsibilities** : Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying...

  • Call Center Executive

    4 weeks ago

    Gurugram, India Quick Clean Laundry Solutions Full time

    Company DescriptionQUICK CLEAN is India’s first ESCO-certified laundry company with over 1,500 laundries established across 22 cities. We provide comprehensive laundry solutions, including on-premise laundry services, equipment supply, operations management, consultancy, and training. Our commitment to sustainability has earned the trust of top hotel...

  • Call Center Executive

    4 weeks ago

    Gurugram, India Quick Clean Laundry Solutions Full time

    Company Description QUICK CLEAN is India’s first ESCO-certified laundry company with over 1,500 laundries established across 22 cities. We provide comprehensive laundry solutions, including on-premise laundry services, equipment supply, operations management, consultancy, and training. Our commitment to sustainability has earned the trust of top hotel...

  • Call Center Trainer I

    7 months ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 1 - 5% GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going...

  • Call Center Trainer I

    7 months ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Arts **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes...

  • Inp - Call Center Supervisor I

    7 months ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's...

  • Travel Agent

    7 months ago

    Gurugram, Haryana, India Shivangi Group of Management Full time

    JD: Approach travel agents via cold calling and direct mail to inquire about their insurance situations and our proposal. Go into Market and bring Travel Insurance agents Will start with Delhi /NCR and then other part of India Respond to clients’ questions and complaints Follow up with clients after initial meetings or conversations Participate in...

  • Call Center Trainer I

    7 months ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of...

  • Call Centre Executive

    6 months ago

    Gurugram, Haryana, India ESS Global Pvt. Ltd Full time

    We are looking to employ (**Call Center**) **Executive/ Agent.** Job Responsibilities: Attend walk-ins and Handling client interactions, customer query in terms of the queries related to Study Abroad / Immigration / Business Visa / Investor Visa solutions for multiple countries. **Key Skills**: - Excellent Communication & Interpersonal Skills: (English,...

  • Travel Agent

    7 months ago

    Gurugram, Haryana, India Blue Hawk Corporates Full time

    **Job Title: Travel Agent** **Process: US Process (Night Shift)** **Location**: Udyog Vihar Phase-V **Type**: Full-time, In-office **Company Overview**: We are hiring for a leading travel agency specializing in providing exceptional travel experiences to our clients. With a focus on the US market, we offer a wide range of services including flight...