Call Center Trainer Ii

2 weeks ago

Gurugram Haryana, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business

GENERAL DUTIES & RESPONSIBILITIES
- Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
- Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
- May design and develop training materials and curriculum.
- Recommends additional learning materials as appropriate.
- Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
- Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
- Adapts existing programs to suit various audiences.
- Reviews and updates policy and procedure manuals.
- Assesses employee training needs and provides feedback to management.
- Maintains internal department and external class training records.
- May work with vendors to bring in external training courses.
- Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor’s degree in education, communications or business or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of the company’s products, services and business operations
- Project coordination experience preferred
- Advanced presentation, interpersonal, time management, and organizational skills
- Strong training program design experience
- Excellent verbal and written communication skills
- Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION

Developing level role. Moderate skills with high level of proficiency. Performs the full scope of activities required to conduct new employee orientation and on-going training for call center personnel. May provide guidance and/or mentoring to less experienced Call Center Trainer I. Works under general to limited supervision with latitude for independent judgment. Typically requires a minimum of five years training experience, preferably in a call center or customer service organization. One or more years financial services experience is preferable.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Call Center Trainer II

    4 weeks ago

    Gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% GENERAL DUTIES & RESPONSIBILITIES • Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going...

  • Call Center Trainer II

    4 weeks ago

    Gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going...

  • Call Center Trainer II

    4 weeks ago

    gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel....

  • Call Center Trainer II

    4 weeks ago

    gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel....

  • Call Center Trainer II

    4 weeks ago

    Gurugram, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes...

  • Medical Call Center Executive

    4 weeks ago

    Gurugram, Haryana, India Orthocure Healthcare Full time

    **Orthocure Healthcare P. Ltd ** is looking for Medical Call Center Executive with experience in call center environment. **Description**: Seeking a highly motivated and qualified individual as a health care based call center. **The Specialist will be responsible for: - ** - Professionally responding to telephone inquiries from callers and ensuring patient...

  • Inp - Call Center Supervisor Ii

    4 weeks ago

    Gurgaon District, Haryana, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Trainer Ii

    6 days ago

    Gurugram, Haryana, India Webhelp Full time

    **Training & Quality** **Location** - Gurugram, India*** Job Title: Trainer II **Job Description**: **This IJP is open only for **NCR & Chandigarh** location employees** **Graduation is mandatory for this IJP** **Process Information**: Caters to Domestic and International customers mostly for Hardware support. The customer base comprises of commercial...

  • Inp-call Center Supervisor I

    17 hours ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: - Excellent customer service skills that build high levels of customer satisfaction - Excellent verbal and written communication skills - Must be detail-oriented and customer-driven, focusing on...

  • Call Center Executive

    6 days ago

    Gurugram, Haryana, India Navvyasa Consulting Private Limited Full time

    **Expectation**: To communicate with clients in a matured and professional way and align self with business and organizational goals to identify sales opportunities and handle customer queries/complaints. **Strong communication skills in English and Hindi and clear thought process**. **Responsibilities** - Process Skills: Manage large amounts of inbound...

  • Call Center Executive

    4 weeks ago

    Gurugram, Haryana, India Chaayos Full time

    JOB DESCRIPTION: - Understanding and capturing customer needs and preferences - Consulting and assisting in the decision-making process of customers with relevant information - Coordinating with Customers, Partners and Other Third-party Services for timely servicing of assigned orders - Developing and maintaining good rapport with Customers while...

  • Personal Trainer

    3 weeks ago

    Gurugram, Haryana, India Anytime Fitness Full time

    Join Us Today- The Right Place For YouFounded in 2002, we are the innovators of the 24/7 fitness concept. Over the span of 21 years, Anytime Fitness has become the world’s largest 24/7 fitness franchise, with thousands of clubs in more than 40+ countries. But we couldn’t do it without the hard work and dedication of a great group of people, and we are...

  • Call Center Executive

    5 days ago

    Gurugram, Haryana, India Chaayos Full time

    JOB DESCRIPTION: - Understanding and capturing customer needs and preferences - Consulting and assisting in the decision-making process of customers with relevant information - Coordinating with Customers, Partners and Other Third-party Services for timely servicing of assigned orders - Developing and maintaining good rapport with Customers while...

  • Atl Trainer

    2 weeks ago

    Haryana, India Scicomm India Full time

    **Eligibility - Btech/Mtech graduate.** - **WE NEED ATL TRAINER/SCIENCE LAB TRAINER/STEM TRAINER. **_ If he or she has experience in STEM, curriculum development, and science lab teaching, then he would be preferred. **More details** - 1) **ATL set up and operation** -This will involve managing the infrastructure and logistics related to setting up the lab...

  • Tele Calling Executive

    4 weeks ago

    Gurugram, Haryana, India Extra Mile Management Consultant LLP Full time

    **Position**: Tele Counsellor (Call Center) **Qualification** : Graduate /Undergraduates also applicable (Minimum: 12th Pass out with result in hand.) **Experience** : 6 Months - 8 Years **Shift**: Morning 10 am to 7 pm (6 days - Mon to Sat) **Required**: - Can communicate in Hindi and English both. - Experience in Outbound Tele calling/Tele Sales/lead...

  • Call Center Operations Analyst I

    4 weeks ago

    Gurugram, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 5 - 10%Prior experience (minimum 2 years) in a WFM function - PreferredShould be hands on experience with Call center tools such as Nice In-contact, IEX, Avaya CMSShould be well versed with Call Centre service...

  • InP-Call Center Supervisor I

    4 hours ago

    gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors...

  • Call Center Quality Analyst I

    4 weeks ago

    Gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services...

  • Call Center Quality Analyst I

    4 weeks ago

    gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial...

  • Process Trainer

    7 days ago

    Gurugram, Haryana, India Indialends Full time

    **About the Company**: - **IndiaLends**_ is a financial technology start-up based in Delhi-NCR. The company was founded by former UK's Capital One banker Gaurav Chopra who has more than 15 years of domain expertise in driving innovation in digital finance, credit analytics and mobile payments in the Indian and global markets. We aim to make financial...