Medical Call Center Executive

2 weeks ago

Gurugram Haryana, India Orthocure Healthcare Full time

**Orthocure Healthcare P. Ltd ** is looking for Medical Call Center Executive with experience in call center environment.
**Description**:
Seeking a highly motivated and qualified individual as a health care based call center.
**The Specialist will be responsible for:

- **
- Professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs, assisting them with issues/concerns related to health care issues;Perform patient scheduling for office appointments;Obtaining referrals and related authorizations to facilitate patient appointments and billing**.**_

**Responsibilities**:

- Answer telephone promptly and in a polite and professional manner;Answer Incoming queries, making outbound calls and respond to patient query in timely manner.
- Strong phone and verbal communication skills along with active listening.
- Obtain and enter accurate demographic information into the Electronic Medical Records (EMR) as needed;
- Schedule appointments properly and inform patient of items to bring to appointment;
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;
- Direct calls to other departments as necessary;
- Use sound judgment when handling calls, especially with irate patients;
- Understand when to escalate calls to medical personnel/managers;
- Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and company information;
- Contact patients for required programs;
- Update the patient record in EMR systems with the authorization code/numbers;
- Escalate issues as needed to appropriate teams in a timely manner
- Identify, obtain and clarify customer information/ query and resolve the same within TAT.
- Build sustainable relationship with patients.
- Should have a basic knowledge of CRM tools and practices.

**Skills & Qualification**
- Good English speaking, written communication and interpersonal skills
- Very detail oriented and thorough
- Excellent organizational and time management skills
- Knowledge of basic computer systems
- Experience with EHR (Electronic Health Records)
- Accurate data entry and data processing
- Clinical experience preferred
- Should have good knowledge of MS Office/Excel.

**Qualifications**:

- Previous 2-3 years call center experience, preferably related to Healthcare will be given preference.
- Ability to work in shifts (Day)
- Medical terminology training preferred

**Job Types**: Full-time, Part-time, Permanent

**Salary**: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Evening shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- call center: 2 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

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