Process Trainer

4 weeks ago

Gurugram Haryana, India Indialends Full time

**About the Company**:

- **IndiaLends**_ is a financial technology start-up based in Delhi-NCR. The company was founded by former UK's Capital One banker Gaurav Chopra who has more than 15 years of domain expertise in driving innovation in digital finance, credit analytics and mobile payments in the Indian and global markets. We aim to make financial products affordable and easily accessible to the person when needs financial assistance at the most. Our team is equipped with experienced and qualified finance professionals associated from the top notch institutions such as IIT, LBS, IIM, Stephen's, LSE, and various global banks.

**Designation**: Process Trainer

**No. Of Positions**: 1

**Experience**: 3-4 Years

**Location**:Gurgaon

**Responsibilities**:

- Deliver classroom training sessions to new hire agents in sync with the process requirement.
- Deliver up skill, refresher, cross skill training to existing agents as per business requirement and TNA.
- Deliver product/process refresher to OJT agents based on TNI/TNA by the Quality team.
- Participate in OJT discussions and liaise with the floor support to bridge knowledge gaps.
- Design, develop knowledge checks/assessments to new hire and existing agents.
- Translate updates and feedback into effective training sessions to maximize agent productivity.
- Contribute to agent and LOB Quality through coaching, feedback training sessions.
- Maintain and update the e-knowledge base regularly to support agents on product and process related queries.
- Maintain and update the training tracker, material and resources in an organized manner.
- Share process updates inter-department and within the team to plug knowledge gaps.
- Participate in training-quality calibrations, lender trainings and new process/product launch for the purpose of knowledge management.
- Consistently maintain and improve graduation rate & training throughout.
- Identify, highlight process gaps and provide training intervention.
- Audit calls as & when required.

**Key Skills**:

- Passion for the organization and respect for individual.
- Maturity to understand and deliver in a dynamic developing environment.
- Very good understanding in his/her process.
- Good written and verbal communication skills.
- Exceptional people and team skills.
- Competence to lead by example.
- Acceptance towards feedback and organization changes.
- Ability to understand and interpret data.
- Basic understanding of Excel, PowerPoint, Word. - Prior Fintech Experience.

**Qualifications**:

- Any Graduate can apply.

**Subject line -** Resume_name || Process Trainer

Work Location: In person

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