Hirining for Process Trainer

3 weeks ago

Haryana, India VCosmos Full time

The Process Trainer is responsible for designing, developing, and delivering training programs to employees within the BPO organization. The primary goal is to ensure that employees have the necessary skills and knowledge to perform their roles effectively and efficiently while maintaining high-quality standards.

**Key Responsibilities**:

- **Training Program Development**: Design and develop training programs and materials based on the needs of the organization and specific client requirements. This may include content creation, training modules, presentations, and assessment tools.
- **New Hire Training**: Conduct comprehensive training sessions for new hires to familiarize them with company policies, procedures, systems, and job-specific tasks. Ensure that new employees are equipped with the skills and knowledge required to succeed in their roles.
- **Ongoing Training and Development**: Provide continuous training and development opportunities for existing employees to enhance their skills, productivity, and performance levels. This may involve conducting refresher courses, advanced training sessions, and skill enhancement workshops.
- **Quality Assurance**: Monitor and evaluate training programs to ensure that they meet quality standards and objectives. Conduct regular assessments, feedback sessions, and performance evaluations to measure training effectiveness and make necessary adjustments.
- **Documentation and Reporting**: Maintain accurate records of training activities, attendance, and performance metrics. Generate reports and analyze data to track training outcomes, identify trends, and make recommendations for improvement.
- **Team Collaboration**: Collaborate with cross-functional teams, including operations, quality assurance, and human resources, to align training initiatives with organizational goals and objectives. Foster a culture of continuous learning and knowledge sharing within the organization.
- **Stay Updated**: Stay informed about industry trends, best practices, and emerging technologies related to training and development in the BPO sector. Continuously enhance personal knowledge and skills to remain effective in the role.

**Qualifications and Skills**:

- Bachelor's degree in Business Administration, Human Resources, Education, or a related field.
- Prior experience in a similar role within the BPO or customer service industry is preferred.
- Strong knowledge of BPO processes, systems, and best practices.
- Excellent communication, presentation, and interpersonal skills.
- Ability to effectively train and coach individuals at various skill levels.
- Proficiency in instructional design principles and training methodologies.
- Good organizational skills with the ability to manage multiple priorities and deadlines.

Sonal Malhotra

9654205753

**Job Type**: Permanent

**Salary**: ₹9,434.15 - ₹48,819.11 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- TRAINER: 2 years (preferred)
- total work: 4 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Haryana, Haryana (required)

Ability to Relocate:

- Haryana, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
9654205753

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