Inp - Call Center Supervisor Ii
4 weeks ago
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: FIS Global
**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%
GENERAL DUTIES & RESPONSIBILITIES
- Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
- Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
- Ensures adequate phone coverage including making decisions regarding scheduling changes.
- Acts as an escalation point for resolving the most difficult customer issues.
- Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
- Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
- Serves as an escalation point for resolving the most difficult customer issues.
- Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
- Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
- Approves and implements streamlining opportunities and process improvements.
- Coordinates customer service activities with other internal functions.
- Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
- May serve as a backup to more senior customer service management in their absence.
- Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
- Ability to lead and manage large teams effectively
- Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
- Demonstrated problem-solving and decision-making skills
- Demonstrated analytic and root cause analysis skills for process improvement initiatives
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
FIS JOB LEVEL DESCRIPTION
Supervisory/developing management role. Works under general direction of customer service management. Typically supervises a team of fifteen to thirty Contact Center Representatives. Typically requires a minimum of four years of experience in a call center or customer service-related position in a service industry. Typically requires two or more years supervisory or team leadership experience. Demonstrates experienced level of competence and mentors entry level supervisors in the areas of problem solving, change management, strategic thinking and leadership.
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
-
Inp - Call Center Supervisor Ii
4 days ago
Gurgaon, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...
-
Inp - Call Center Supervisor Ii
1 week ago
Gurgaon, India Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
-
Inp - Call Center Supervisor Ii
2 days ago
Gurgaon, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
-
Inp - Call Center Supervisor I
4 weeks ago
Gurgaon, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...
-
InP - Call Center Supervisor I
2 weeks ago
Gurgaon, Haryana, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors operations to ensure...
-
Call Center Trainer Ii
7 days ago
Gurugram, Haryana, India Jobs for Humanity Full time**Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of...
-
Call Center Trainer II
3 weeks ago
Gurgaon, Haryana, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes...
-
Call Center Supervisor I
3 weeks ago
Gurgaon, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Inp - Customer Service Associate Ii-consumer
4 weeks ago
Gurgaon District, Haryana, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Call Center Executive
6 days ago
Gurgaon, India Raheja Developers Ltd Full timeWe, Raheja Developers Limited are hiring for Call Center Executive. **Roles and Responsibilities**: - **Making Outbound Calls**:Responsible for making outbound calls to potential clients to the company's properties and setting up appointments for property viewings. - **Qualifying Leads**: Able to determine the level of interest of the potential client. -...
-
Call Center Representative
7 days ago
Twenty-four Parganas District, West Bengal, India FDCS INNOVATIONS (OPC) PRIVATE LIMITED Full timeWe are looking for dynamic professionals who can give customer support / verification services on call to Domestic based company **Call Center Representative responsibilities and duties**: - Answer incoming customer phone calls and take appropriate action for each call - Maintain customer satisfaction ratings based on explicit criteria set forth by the...
-
InP - Technical Support Representative II
3 weeks ago
Gurgaon, Haryana, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%• Responsible to handle all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provides assistance in resolving technology / troubleshooting support...
-
Call Center Executive
3 days ago
Twenty-four Parganas District, West Bengal, India FDCS INNOVATIONS (OPC) PRIVATE LIMITED Full time**Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to up sell products when they arise - Build sustainable...
-
Call Center Executive
4 days ago
Gurgaon, Gurugram, Haryana, India mr. blue Full timeManage inbound and outbound calls of customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Forward customer queries and bookings to respective outlets. - Handle franchise queries and forward them to the sales department. **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone...
-
Inp - Customer Service Associate Ii-consumer
1 week ago
Gurgaon, India Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
-
Call Center Quality Analyst I
2 weeks ago
Gurgaon, Haryana, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
-
Call Center Executive
2 days ago
Gurugram, Haryana, India Navvyasa Consulting Private Limited Full time**Expectation**: To communicate with clients in a matured and professional way and align self with business and organizational goals to identify sales opportunities and handle customer queries/complaints. **Strong communication skills in English and Hindi and clear thought process**. **Responsibilities** - Process Skills: Manage large amounts of inbound...
-
Inp - Customer Service Associate Ii-consumer
6 days ago
Gurgaon, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
-
Call Center Executive
4 weeks ago
Gurugram, Haryana, India Chaayos Full timeJOB DESCRIPTION: - Understanding and capturing customer needs and preferences - Consulting and assisting in the decision-making process of customers with relevant information - Coordinating with Customers, Partners and Other Third-party Services for timely servicing of assigned orders - Developing and maintaining good rapport with Customers while...
-
Call Center Executive
1 week ago
Gurgaon, India XIPHI INSIHTS PVT. LTD. Full timeLinguistic Hiring for Voice process job with both inbound and outbound calls in KANNAD: - 5, GUJARATI: - 3 and MARATHI: - 1. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹19,500.00 per month Schedule: - Day shift - Rotational shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Gurgaon, Haryana:...