Call Center Quality Analyst I

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors operations to ensure...

Position Type: Full-timeType Of Hire: Experienced (relevant combination of work and education)Education Desired: Associate's DegreeTravel Percentage: 0%GENERAL DUTIES & RESPONSIBILITIESOversees customer service associates handling inquiries via phone and emailMonitors operations to ensure adherence to standards and policiesEnsures high-quality customer...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes...

Role Expectations: Monitor calls and evaluate Quality Audit form. Identify improvement points and provide actionable insights to the agents. Track progress of the agents assigned to them. Conduct feedback sessions to explain the pain points of the agent and suggest improvements. Maintain audit report and agent progress report. Conduct analysis session with...

Job Descriptions:Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre associates who deal with our existing and potential customer. The QA will monitor inbound , outbound call or emails responses to assess associates communication, technical accuracy, customer service performance, and conformity to...

Join us as a Quality AnalystIf you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testingYou'll make sure decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost managementJoining us in...

Title: QualityNoof Positions:2About RTDS:Real Time Data Services is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS) since 2010. Our global tier-1 network and range of integrated data centres empower us to provide...

About the job:Key responsibilities:Monitoring calls for the counselorsSharing feedback & email) with counselorsCreating awareness & promoting a quality environment through huddlesAuditing the process of hygieneCoaching & mentoring the associates to improve their performanceParticipating in calibration sessionsRequired: Someone with call-quality auditing...

Apply for Quality Assurance Analyst QA, Career Progress Consultants in Gurgaon ,Kolkata ,Bengaluru/ Bangalore for 0 - 3 Year of Experience on

The individual will be involved in the following critical activities:Involved in focused ETL testing process to extract data, transform and load dataCreate and run functional, integration, regression, and ad-hoc, and test cases; including both positive and negative scenariosCreate detailed, comprehensive, and well-structured test plans for functional,...

Quality Analyst – JDAbout NeolytixNeolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.Work with a company where your work can...

Join us as a Quality Automation SpecialistIn this key role, you'll be undertaking and enabling automated testing activities in all delivery modelsWe'll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer valueYou'll be working closely with feature teams and a variety...

Online Analyst - AdvQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• Administering and helping to manage Client's Product support for the customers who call/chat or email in the support center.• Customer support to international customers over...

Job Title:Analyst, Real Time ManagementJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and...

About the internship:What will you do?1. Monitoring calls for the counselors2. Sharing feedback & email) with counselors3. Creating awareness & promoting a quality environment through huddles4. Auditing the process of hygiene5. Coaching & mentoring the associates to improve their performance6. Participating in calibration sessions > Only those candidates...

Join us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...

Join us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...

Join us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

Join us as a Business AnalystThis is an opportunity for a driven analyst to join our diverse, innovative teamIt's a chance to take on a new challenge and put your analytical skills to the testYou'll be able to take advantage of our development opportunities and advance your careerWhat you'll do Y ou'll need five plus years of experience on murex modules such...