Call Center Supervisor I

3 weeks ago

Gurgaon, India Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%

GENERAL DUTIES & RESPONSIBILITIES
- Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
- Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
- Ensures adequate phone coverage including making decisions regarding scheduling changes.
- Acts as an escalation point for resolving the most difficult customer issues.
- Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
- Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
- Serves as an escalation point for resolving the most difficult customer issues.
- Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
- Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
- Approves and implements streamlining opportunities and process improvements.
- Coordinates customer service activities with other internal functions.
- Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
- May serve as a backup to more senior customer service management in their absence.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS

High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
- Ability to lead and manage large teams effectively
- Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
- Demonstrated problem-solving and decision-making skills
- Demonstrated analytic and root cause analysis skills for process improvement initiatives
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION

Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • InP - Call Center Supervisor I

    2 weeks ago

    Gurgaon, Haryana, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors operations to ensure...

  • Inp - Call Center Supervisor Ii

    4 days ago

    Gurgaon, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...

  • Call Center Trainer II

    3 weeks ago

    Gurgaon, Haryana, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes...

  • Inp - Call Center Supervisor Ii

    1 week ago

    Gurgaon, India Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Inp - Call Center Supervisor Ii

    2 days ago

    Gurgaon, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Call Center Quality Analyst I

    2 weeks ago

    Gurgaon, Haryana, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • Call Center Executive

    5 days ago

    Gurgaon, India Raheja Developers Ltd Full time

    We, Raheja Developers Limited are hiring for Call Center Executive. **Roles and Responsibilities**: - **Making Outbound Calls**:Responsible for making outbound calls to potential clients to the company's properties and setting up appointments for property viewings. - **Qualifying Leads**: Able to determine the level of interest of the potential client. -...

  • Call Center Executive

    1 week ago

    Gurgaon, India XIPHI INSIHTS PVT. LTD. Full time

    Linguistic Hiring for Voice process job with both inbound and outbound calls in KANNAD: - 5, GUJARATI: - 3 and MARATHI: - 1. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹19,500.00 per month Schedule: - Day shift - Rotational shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Gurgaon, Haryana:...

  • Call Center Executive

    2 weeks ago

    Gurgaon, India Polyvalent Digital Services Pvt. Ltd. Full time

    **Responsibilities** - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs...

  • Call Center Executive

    4 days ago

    Gurgaon, India Polyvalent Digital Services Pvt. Ltd. Full time

    Responsibilities: - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs or...

  • Call Center Executive

    4 days ago

    Gurgaon, India Bridginggaps management solutions pvt ltd Full time

    Job opprtunity for leading Two wheeler electric vehicle manufacturer in india. 6 months Extendable contract every year. Description: You would be the first point of contact for our customer and would have to liaison between our company with its current and potential customers. Managing outbound and inbound calls through various platform and convert them in...

  • Country Call Center Operator

    6 days ago

    Gurgaon, India Amplifon Group Full time

    Position & Grade: Client Relationship Executive (CRE) Experience Required: At least 2 years + with 1 year minimum in Outbound Location: Gurgaon Reporting to: Team LeaderJob Purpose: Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/...

  • Call Centre Associate

    2 days ago

    Gurgaon, India Metadome.ai Full time

    Industry: Automotive **Responsibilities**: - Provide accurate and relevant information to customers regarding products, services, pricing, and promotions. - Assist customers with placing orders, tracking shipments, and resolving any issues or complaints. - Identify and escalate complex or unresolved issues to the appropriate departments or supervisors for...

  • Call Center Executive

    4 days ago

    Gurgaon, Gurugram, Haryana, India mr. blue Full time

    Manage inbound and outbound calls of customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Forward customer queries and bookings to respective outlets. - Handle franchise queries and forward them to the sales department. **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone...

  • BPO Supervisor

    6 days ago

    Gurgaon, India timesjobs Full time

    BPO SupervisorDate: Jan 19, 2024Location: Gurgaon, HR, INCompany: NTT DATA ServicesRoles and ResponsibilitiesReview Booking Journal Entries basis bank statements and clientReview of Bank Reconciliation and maintaining the respective financial logsReview & Prepare monthly financial reporting package for the Hedge Funds and Private Equity Funds, including the...

  • BPO Supervisor

    7 days ago

    Gurgaon, Haryana, India timesjobs Full time

    BPO SupervisorDate: Jan 19, 2024Location: Gurgaon, HR, INCompany: NTT DATA ServicesRoles and ResponsibilitiesReview Booking Journal Entries basis bank statements and clientReview of Bank Reconciliation and maintaining the respective financial logsReview & Prepare monthly financial reporting package for the Hedge Funds and Private Equity Funds, including the...

  • Tele Calling Executive

    7 days ago

    Gurgaon, India Equipment Planet Full time

    Make outbound calls to prospective customers using provided leads or databases - Present and promote our products/services to potential customers, emphasizing their features and benefits - Answer customer questions, address concerns, and provide accurate information - Build and maintain strong customer relationships through exceptional customer service -...

  • Housekeeping Supervisor

    3 days ago

    Gurgaon, India PVR Cinemas Full time

    PVR Limited Job Description & Job Specification Form DOC NO. : PVR/ ISSUE/REV NO.: ISSUE /REV. DATE: FOR HR DEPARTMENT USE ONLY Job Title: Housekeeping Executive/ Supervisor Position Level Reports to: Operational: Cinema Manager Gender Male Female Administrative: Regional Manager - HK Job Grade Scale Job Location: Interaction With I / E Overtime Entitlement...

  • Call Center Representative

    4 days ago

    Gurgaon, India SANGRILA LIFESTYLE PRIVATE LIMITED Full time

    with customers over phone and also is good at replying back to language. **Salary**: ₹10,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical...

  • Digital Marketing Intern

    4 days ago

    Gurgaon, India Digialadin media marketing agency Full time

    **Scene**: A digital marketing intern is sitting at their desk, working on a laptop. **Intern**: (to themselves) I'm so excited to be starting my digital marketing internship! I've always been interested in marketing, and I can't wait to learn more about how to use digital channels to reach and engage customers. **Intern**: (spends the next hour...