Aftersales Trainer

**Aftersales Trainer - Automobile - 4 Wheeler Luxury Segment**

**Responsibilities**:

- Planning, coordination, and execution of Sales and Aftersales Trainings.
- Adaptation of existing training concepts to market specific needs.
- Conduct Qualification Need Analysis and prepare Annual training Programmes according to training need in line with Client’s training objectives.
- Conduct Sales and Aftersales Trainings for wholesale and retail employees according to the annual training programme.
- Develop and adapt audio-visual training aids as required.
- Creating pre and post course work for different training programmes.
- Follow up with participants for required Pre and Post course work.
- Organization of media, training cars and exhibits.
- Maintain and upkeep the training facilities, models, media and equipment.
- Training preparation - Room set-up, participant hand out, posters etc.
- Ensuring online participant feedback within each course.
- Reporting training measurements in terms of quality and quantity.
- Provide inputs and recommend modifications to training modules based on post training evaluation and feedback from participants, dealers or other internal teams.
- Incorporate personal experience for improving and adoption of training concepts
- Participation at the Client’s trainer certification and train-the-trainer events.
- Be up-to-date with Client and automotive industry technology.

**Additional Skills**:

- Business fluent in English
- Good knowledge of economic key data, competitors and processes at dealerships in automotive sector and the brands and products.
- Very good training knowledge in terms of aftersales processes, systems, approaching, preparation for consulting and accessories.
- Self-motivated with the ability to motivate others, good team player, management skills, excellent written and verbal communication / presentation skills. Smart, organized and punctual.
- At least 4 years of experience delivering trainings for OEM (directly or through projects of training companies) Ability to conduct Training & its related tasks independently.
- Strong methodical skills, in particular rhetoric, interaction, moderation, presentation, didactic, usage of media, concept compilation / adaption, articulateness, setting up connections, empathy, supporting of participants, group dynamic steering skills, cooperation, conflict management, open to criticism, troubleshooting, target focusing, time management and responsibility.
- Active information collection and communication (self-learning willingness ability).
- Willing to travel in domestic market if required.