BPO Team leader

3 weeks ago


Gurugram, India HireBloc Ventures Pvt Ltd Full time



Job Overview

We are seeking a BPO Team Leader to join our team. This role requires Junior candidates with 1 to 3 years of experience in managing a BPO team. The job is located in Gurgaon, Haryana, India and it offers Full-Time employment.


Qualifications and Skills


  • 1-3 years of experience in a BPO team leader or similar role
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Ability to effectively handle escalations and customer complaints
  • Proficient in using BPO software and tools
  • Analytical and problem-solving abilities
  • Ability to work under pressure and meet tight deadlines
  • Good knowledge of industry trends and best practices
  • Experience in recruitment and onboarding is preferred
  • Bachelor's degree in any field


Roles and Responsibilities


  • Supervise and manage a team of BPO agents to achieve performance targets
  • Monitor team performance and provide regular feedback and coaching
  • Ensure adherence to quality standards and performance metrics
  • Coordinate with other teams to optimize workflow and resolve issues
  • Handle escalations and customer complaints in a professional manner
  • Identify training needs and provide necessary training to team members
  • Prepare and analyze reports on team performance and KPIs
  • Stay updated with industry trends and best practices in BPO operations
  • Assist in recruitment and onboarding of new team members
  • Contribute to process improvement initiatives






  • Team Leader

    1 day ago


    Gurugram, India Three Across Full time

    International BPO Experience of minimum 2 yearsMust be a Team Leader (On Papers) for minimum 1 yearTeam Lead Experience in (international BPO - voice) banking, Cards, Payment, Billing process (finance process) domain only.Shift: 24 * 7Working days: 5 days working (2 rotational week-offs)Cabs will be provided in odd hours + transport allowance given during...

  • Team Leader

    2 days ago


    Gurugram, India Three Across Full time

    International BPO Experience of minimum 2 yearsMust be a Team Leader (On Papers) for minimum 1 yearTeam Lead Experience in (international BPO - voice) banking, Cards, Payment, Billing process (finance process) domain only.Shift: 24 * 7Working days: 5 days working (2 rotational week-offs)Cabs will be provided in odd hours + transport allowance given during...


  • gurugram, India Three Across Full time

    International BPO Experience of minimum 2 years Must be a Team Leader (On Papers ) for minimum 1 year Team Lead Experience in (international BPO - voice ) banking, Cards, Payment, Billing process (finance process) domain only. Shift: 24 * 7 Working days: 5 days working (2 rotational week-offs) Cabs will be provided in odd hours + transport allowance given...


  • gurugram, India Three Across Full time

    International BPO Experience of minimum 2 years Must be a Team Leader (On Papers ) for minimum 1 year Team Lead Experience in (international BPO - voice ) banking, Cards, Payment, Billing process (finance process) domain only. Shift: 24 * 7 Working days: 5 days working (2 rotational week-offs) Cabs will be provided in odd hours + transport allowance given...


  • gurugram, India Three Across Full time

    International BPO Experience of minimum 2 yearsMust be a Team Leader (On Papers) for minimum 1 yearTeam Lead Experience in (international BPO - voice) banking, Cards, Payment, Billing process (finance process) domain only.Shift: 24 * 7Working days: 5 days working (2 rotational week-offs)Cabs will be provided in odd hours + transport allowance given during...

  • BPO Executive

    6 months ago


    Gurugram, India The Career Next Full time

    The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. BPO operation particularly means giving the contract to a third party vendor to carry out the back-office tasks. Usually, big...

  • Team Leader

    5 months ago


    Gurugram, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    6 months ago


    Gurugram, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Regional CSE

    6 months ago


    Gurugram, India Octopus Tech Solutions Full time

    ResponsibilitiesThe primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.He/She must show the willingness to learn new things every time and then.Must discuss every matter with its supervisor or team leader to get any issue sortedGiving a resolution to the customers or clients should...

  • Team Leader

    1 month ago


    Gurugram, India Anjum Full time

    Telesales Team Leader JDJob Title: Telesales Team LeaderCompany: Realty Smartz Pvt LtdLocation: Unit No.1117, 11th Floor, Tower A, Spaze iTech Park, Sohna - Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122001About Us: Realty Smartz Pvt Ltd, founded in 2021, is a leading real estate consultancy firm based in Gurugram. We operate in the robust economy of...

  • Team Leader

    6 months ago


    Gurugram, India BharartPe Full time

    We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.ResponsibilitiesCreate an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day...

  • Team Leader

    6 months ago


    Gurugram, India Eternity Logistics Full time

    We are looking for a team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.ResponsibilitiesCreate an inspiring team environment with an open communication culture.Set clear team goals.Delegate tasks and set deadlines.Oversee day-to-day operation.Monitor...

  • Team Leader

    4 weeks ago


    gurugram, India Dhunguru Full time

    Job Description:As a Team Leader, you will be responsible for leading a team of sales representatives to achieve and exceed sales targets. Your role will involve a combination of team management, strategic planning, and hands-on sales leadership. You'll combine your leadership skills with hands-on involvement in pitching during demo sessions to inspire your...

  • Team Leader

    4 weeks ago


    Gurugram, India Dhunguru Full time

    Job Description:As a Team Leader, you will be responsible for leading a team of sales representatives to achieve and exceed sales targets. Your role will involve a combination of team management, strategic planning, and hands-on sales leadership. You'll combine your leadership skills with hands-on involvement in pitching during demo sessions to inspire your...

  • Team Leader

    4 weeks ago


    Gurugram, India Dhunguru Full time

    Job Description:As a Team Leader, you will be responsible for leading a team of sales representatives to achieve and exceed sales targets. Your role will involve a combination of team management, strategic planning, and hands-on sales leadership. You'll combine your leadership skills with hands-on involvement in pitching during demo sessions to inspire your...

  • Team Leader

    4 weeks ago


    Gurugram, India Dhunguru Full time

    Job Description:As a Team Leader, you will be responsible for leading a team of sales representatives to achieve and exceed sales targets. Your role will involve a combination of team management, strategic planning, and hands-on sales leadership. You'll combine your leadership skills with hands-on involvement in pitching during demo sessions to inspire your...

  • Team Leader

    4 weeks ago


    gurugram, India Dhunguru Full time

    Job Description:As a Team Leader, you will be responsible for leading a team of sales representatives to achieve and exceed sales targets. Your role will involve a combination of team management, strategic planning, and hands-on sales leadership. You'll combine your leadership skills with hands-on involvement in pitching during demo sessions to inspire your...

  • Team Leader

    1 month ago


    Gurugram, India Snaphunt Full time

    The OfferWork in a company with a solid track record of performanceAttractive Salary & BenefitsFantastic work cultureThe JobYou will be responsible for : Lead and motivate the telesales team to achieve their sales targets.Monitor team performance and report on metrics.Coach and develop team members, promoting a culture of continuous learning.Identify and...


  • Gurugram, India Hyatt Corporation Full time

    Team Leader Engineering Grand Hyatt Grand Hyatt Gurgaon IN - HR - GurgaonEngineering/Facility MaintenanceEntry Level ManagerFull-timeReq ID: GUR001196Local Summary You will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Team Leader

    2 weeks ago


    gurugram, India noon Full time

    Job title: Team Leader - Finance Location: India - Gurugram Reporting to: Manager About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery,...