BPO Team leader

7 days ago


Gurugram, India HireBloc Ventures Pvt Ltd Full time



Job Overview

We are seeking a BPO Team Leader to join our team. This role requires Junior candidates with 1 to 3 years of experience in managing a BPO team. The job is located in Gurgaon, Haryana, India and it offers Full-Time employment.


Qualifications and Skills


  • 1-3 years of experience in a BPO team leader or similar role
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Ability to effectively handle escalations and customer complaints
  • Proficient in using BPO software and tools
  • Analytical and problem-solving abilities
  • Ability to work under pressure and meet tight deadlines
  • Good knowledge of industry trends and best practices
  • Experience in recruitment and onboarding is preferred
  • Bachelor's degree in any field


Roles and Responsibilities


  • Supervise and manage a team of BPO agents to achieve performance targets
  • Monitor team performance and provide regular feedback and coaching
  • Ensure adherence to quality standards and performance metrics
  • Coordinate with other teams to optimize workflow and resolve issues
  • Handle escalations and customer complaints in a professional manner
  • Identify training needs and provide necessary training to team members
  • Prepare and analyze reports on team performance and KPIs
  • Stay updated with industry trends and best practices in BPO operations
  • Assist in recruitment and onboarding of new team members
  • Contribute to process improvement initiatives






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