BPO Voice

4 weeks ago

Gurgaon Gurugram, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a skilled BPO Voice professional with 1-6 years of experience to join our team. The ideal candidate will possess excellent communication skills, have experience in customer service, and be able to work in a fast-paced environment.

Responsibilities
  • Answering customer inquiries via phone, email, and chat
  • Assisting customers with product or service issues
  • Resolving customer complaints and escalations
  • Updating customer information in the company database
  • Maintaining a high level of customer satisfaction

Skills and Qualifications
  • 1-6 years of experience in a BPO Voice role
  • Excellent communication skills, both verbal and written
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Experience with customer service software and tools
  • Proficiency in Microsoft Office and other computer applications
  • Ability to work in a team environment
  • Strong attention to detail and accuracy

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