BPO Manager

1 week ago

Gurugram, India Reelay Group Full time

Job responsibilities:

1. Guide and assist high performance customer service, IT, business and other teams to assign documents and management tasks from time to time.

2. Coordinate technical issues in various positions, proactively identify optimizable parts of the process, formulate and implement the best plan to improve efficiency.

3. Excellent customer service skills, focused on proactively solving customer problems and maintaining long-term customer satisfaction.

4. Able to deal with complex problems between internal team and customers, and work cross-functional with customer service, IT, business and other teams to identify creative solutions to meet customer needs.

5. Set up a cross-departmental strategic plan, deploy appropriate methods and management tools, and promote the normal development of the project with low budget and high quality.

6. Share project progress with senior management and relevant department heads in a timely manner

7. Interconnect with various departments to ensure daily operation and handling of special situations

Qualifications and requirements:

1. Have at least five years of direct experience in IT, process, customer service team BPO project management or business sorting

2. At least 10 years related work experience, familiar with IT, e-commerce and other related business

3. This is a full-time job and immediate availability is preferred

4. Excellent communication and interpersonal skills, strong analytical skills, fluent in English

5. Bachelor degree or above

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