Application Support Engineer

1 month ago


Sany, India Randstad India Full time

JD:

Resolvingor escalating issues from submission/detection tofulfilment/resolution. You will be working a rotating schedule(including oncall shifts) within your team and your primary dutiesinclude proactive and reactive service monitoring technicaltriaging incident management and providing status updates andcommunications to management as required. This candidate shouldhave a passion for automation and quality. An understanding of theinteraction between Legacy and Current Systems OnPremises and Cloudand most importantly the desire to constantly make things better.Other responsibilities would include:

Identifying common issues and working towardlong term solutions

Excellent problemsolving/analytical skills

Maintaining &monitoring production applications and systems.

Internal documentation

Working closely withmanagement DevOps and Engineering teams to execute ontasks.

Work on defined SLAs to make sure thatour client receives the best of the services

Identifying opportunities for process improvement.

Must be able to manage and prioritize multiple workrequirements

Ability to work independently andin a team environment

OnCall duties asrequired.

RoleRequirements / Desired Skills :

Bachelors degree in Computer Science Information Technology orrelated field

2 experience working in role ofSupport Engineer / Product Support Engineer / Application SupportEngineer

Ability to read and write variousprogramming languages such as Java .Net SQL.

Experience with and knowledge of both Relational and Non RelationalDatabases and Data Stores. (MSSQL MongoDB Kafka etc.)

Experience with AWS or other cloud platforms

A proficiency in Networking in both Physical and CloudEnvironments.

Superior written and oralcommunication

Ability to work independently andas part of a team

Problem solving skillsnecessary

Excellent time managementskills

Passion for data attention to detailintellectual curiosity and a love of problemsolving

To proceed ahead pleaseshar

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