L2 support Engineer Min
4 weeks ago
Highschool diploma or equivalent.
1 years of PC Technicalskills.
6 months of experience investigatingtroubleshooting and diagnosing application and
technicalproblems related to Mining Technology (MineStar) hardware andsoftware. TopCandidates will also have:
Excellent communication andinterpersonal skills.
Experience in providing incidentmanagement and root cause analysis for complex appli
cations.
Experience in providing firstcall technicalsupport for enterpriselevel applications directly
withcustomers.
Call center or helpdeskexperience.
Windows Server VM knowledge andexperience.
Experience utilizing Oracle SQL ServerTCP/IP networking Microsoft client and server
platforms.
Ability to effectively communicate withtechnical and nontechnical mining customers and
dealersto develop partnerships/relationships.
Processfocusedwith the ability to execute service and incident managementprocesses.
Moderate level of information technology andapplication knowledge and support
experience.
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