Client Success Intern

4 days ago

Noida, India MyOperator Full time
Job Description
 About Company:
MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.
 
Day-to-Day Responsibilities:
●     Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions.
●     Proactively contact clients to gather feedback and provide assistance.
●     Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services.
●     Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.
●     Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively.
●     Help identify opportunities for upselling or cross-selling additional products or services to existing clients.

Requirements●     Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients.
●     Proactive attitude and willingness to take initiative in addressing customer needs and concerns.
●     Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service.
●     Detail-oriented with strong organizational and time management skills.
●     A basic understanding of customer success principles or previous experience in customer service roles is a plus.
 
Duration: 6 Months.


BenefitsBenefits:
PPO after 6 months
Paid Internship

Requirements
Day-to-Day Responsibilities: ● Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions. ● Proactively contact clients to gather feedback and provide assistance. ● Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services. ● Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary. ● Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively. ● Help identify opportunities for upselling or cross-selling additional products or services to existing clients. Requirements- ● Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients. ● Proactive attitude and willingness to take initiative in addressing customer needs and concerns. ● Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service. ● Detail-oriented with strong organizational and time management skills. ● A basic understanding of customer success principles or previous experience in customer service roles is a plus.

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