ASE/Service desk analyst
4 weeks ago
Position Description:
Stay current with system information, changes, and updates.
Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts
Comply with CGI and Client s IS/IT policies, code of conduct, and quality standards Participate in the recruitment process for initial member screening
Excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax
Knowledge of customer service principles and practices, ITIL, and ITSM
Knowledge of IT applications, systems, and networks
Experience in handling technical support for an international organization
Problem analysis and solving
Learning, adaptability, and attention to detail
Ability to type while handling customer contact
Tolerance to stress, performance driven and continuously improving
work experience required:
Worked as Service Desk / Helpdesk support technician as Level 1 technician within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).
Skills:
Customer Service & Support-
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