![dss+](https://media.trabajo.org/img/noimg.jpg)
Analyst - Service Desk
5 days ago
Role Overview:
dss+
is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage, categorization, prioritization, and assignment, as well as escalate major IT incidents. The ideal candidate will possess strong communication, collaboration, interpersonal skills, excellent problem-solving abilities, adherence to IT operational processes, and commitment to continuous service improvement.
Ticket Management: Triage, categorize, prioritize, and assign tickets. Monitor the Service Desk queue to ensure all tickets are handled promptly and professionallyIncident Escalation: Escalate major IT incidents as necessary and ensure timely communication and resolutionAccount Management: Maintain Active Directory user records, access, and handle account provisioning and termination. (Joiners, movers and Leaver’s process)Customer Service: Provide high-quality customer service for all the Service requests and Incidents. Ensure efficient and effective query resolution by taking ownership for first call resolution. Track the Customer survey feedbackService Improvement: Maintain and improve key Service Desk performance indicators. Identify opportunities to improve user experience through training and development sessionsCompliance and Processes: Follow and Adhere to agreed IT processes consistently to deliver high-quality IT services
Required Skill Set:
Experience: 2+ Years experience working with Service Desk IT supportCertification: ITIL V4 Foundation Certification preferredTechnical Skills: Familiarity with ITIL processes. (Service request, Incident, Problem and Change Management)Communication: Strong written and verbal communication skillsCustomer Service: Excellent customer service skills with a focus on providing efficient and effective query resolutionTeamwork and Proactiveness: Ability to work well in a team, proactive in identifying opportunities for service improvement, and committed to maintaining high standards of service deliveryITSM Platforms: Familiarity with ITSM tools like ManageEngine, ServiceNow, JIRA, BMC Remedy, etc.Microsoft D365 certification preferred
-
Service Desk Analyst
7 days ago
Chennai, Tamil Nadu, India Wipro Full timeWiprois hiring forService Desk Analyst roleforChennai (Shollinganallur) location.Interested candidat es can share the ir updatedCVon WhatsApp ) with t he subject line "Service Desk Analyst Chennai".PLEASE DO NOT CALLon the given number.Eligibility CriteriaGraduation is mandatoryExcellent English Communication skills is mandatory.Experience into IT Service...
-
Service Desk Analyst
7 days ago
Chennai, Tamil Nadu, India Wipro Full timeWipro is hiring for Service Desk Analyst role for Chennai (Shollinganallur) location. Interested candidat es can share their updated CV on WhatsApp ) with the subject line "Service Desk Analyst Chennai". PLEASE DO NOT CALL on the given number. Eligibility Criteria Graduation is mandatory Excellent English Communication skills is mandatory. Experience...
-
Analyst - Service Desk
18 hours ago
Chennai, India DuPont Sustainable Solutions Full timeRole Overview:dss+ is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage,...
-
Analyst Service Desk
2 days ago
chennai, India dss+ Full timeRole Overview: dss+ is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket...
-
Analyst - Service Desk
7 days ago
Chennai, India dss+ Full timeAbout dss+dss+ is a leading provider of operations management consulting services with a purpose of saving lives and creating a sustainable future. dss+ enables companies to build organizational and human capabilities, manage risk, improve operations, achieve sustainability goals and operate more responsibly. By leveraging its DuPont heritage, deep industry...
-
Analyst - Service Desk
15 hours ago
Chennai, India dss+ Full timeAbout dss+dss+ is a leading provider of operations management consulting services with a purpose of saving lives and creating a sustainable future. dss+ enables companies to build organizational and human capabilities, manage risk, improve operations, achieve sustainability goals and operate more responsibly. By leveraging its DuPont heritage, deep industry...
-
Analyst - Service Desk
6 days ago
chennai, India dss+ Full timeAbout dss+ dss+ is a leading provider of operations management consulting services with a purpose of saving lives and creating a sustainable future. dss+ enables companies to build organizational and human capabilities, manage risk, improve operations, achieve sustainability goals and operate more responsibly. By leveraging its DuPont heritage, deep...
-
Service Desk Engineer
7 days ago
Chennai, Tamil Nadu, India Alp Consulting Limited Full timeSenior Service Desk AnalystDuties & ResponsibilitiesTo write an effective senior service desk analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included senior service desk analyst job description templates that you can modify and use.Sample responsibilities for this position include:Knowledge of Microsoft...
-
Service Desk Engineer
1 week ago
chennai, India Alp Consulting Limited Full timeSenior Service Desk Analyst Duties & Responsibilities To write an effective senior service desk analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included senior service desk analyst job description templates that you can modify and use. Sample responsibilities for this position include: ...
-
Service Desk Expert
2 months ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
-
Service Desk Expert
3 weeks ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
-
Service Desk Analyst
2 months ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
-
Service Desk Analyst
2 months ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
-
Service Desk Analyst
7 days ago
Chennai, Tamil Nadu, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
-
Opening for IT Service Desk
3 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations ChennaiRequired skillsIT Service...
-
Opening for IT Service Desk
2 months ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
-
Opening for IT Service Desk
3 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
-
Opening for IT Service Desk
3 weeks ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required...
-
Opening for IT Service Desk
2 months ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required...
-
Manager - Service Desk
1 day ago
Chennai, India DuPont Sustainable Solutions Full timeRole Overview: dss+ is looking for an experienced Service Desk Manager to lead the Service Desk team, drive the adoption and improvement of ITIL processes, and oversee daily IT service operations to provide effective customer service and meet business requirements. Ensures service levels are achieved and customer expectations are exceeded. The Service desk...