Service Desk Analyst
4 weeks ago
Role Purpose
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Lead - Service Desk Regular reporting & updates Core Service Delivery Team For adherence to SD SoW External Clients Handle issues/ queries Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk - Competent to Expert Domain Knowledge - Knowledge of process/ domain managed - Competent to Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Effective Communication Detail Oriented Change Agility Client centricity Execution Excellence Passion for Results Deliver No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. TIS Service Desk
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Service Desk Expert
5 days ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
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Service Desk Expert
6 days ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
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Service Desk Analyst
2 weeks ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
2 weeks ago
Chennai, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Opening for IT Service Desk
3 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations ChennaiRequired skillsIT Service...
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Opening for IT Service Desk
4 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
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Opening for IT Service Desk
4 weeks ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required...
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Service desk
7 days ago
chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
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Service desk
1 week ago
Chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
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Service desk
1 week ago
Chennai, India Live Connections Full timeExp : 1yrs to 6yrsLocation : ChennaiService deskInternational voice processActive directoryVDITroubleshooting
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Service desk
7 days ago
chennai, India Live Connections Full timeExp : 1yrs to 6yrs Location : Chennai Service desk International voice process Active directory VDI Troubleshooting
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Opening for IT Service Desk Engineer
2 days ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Engineer Job Level Executive - Non-Managerial Job Description IT Service Desk Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Engineer Expected Date Of Joining 2023-11-02 Joining Time 10 Days Salary 41667 Work Locations...
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Opening for Service Desk Management
3 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations ChennaiRequired skillsService desk
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Opening for IT Service Desk Engineer
4 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Engineer Job Level Executive - Non-Managerial Job Description IT Service Desk Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Engineer Expected Date Of Joining 2023-11-02 Joining Time 10 Days Salary 41667 Work Locations...
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Opening for IT Service Desk Engineer
1 week ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Engineer Job Level Executive - Non-Managerial Job Description IT Service Desk Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Engineer Expected Date Of Joining 2023-11-02 Joining Time 10 Days Salary 41667 Work...
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Opening for Service Desk Management
4 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations Chennai Required skills Service...
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Opening for Service Desk Management
4 weeks ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for Service Desk Management Job Level Executive - Non-Managerial Job Description Service Desk Management No. of Openings 6 Job Domain IT Experience - Minimum - Maximum desk Expected Date Of Joining 2023-11-21 Joining Time 4 Days Salary 55000 Work Locations Chennai Required skills ...
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Service Desk Engineer
6 days ago
chennai, India Quess Full timeAbout Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...
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Executive - Service Desk
7 days ago
Chennai, Tamil Nadu, India ZF Full time**What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
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IT Service Desk Agent II
3 weeks ago
Chennai, India Telcom Full timeJob Description:The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity.Essential Functions:Incident Management:Receive, log, and manage...
