![Fujitsu](https://media.trabajo.org/img/noimg.jpg)
Service Desk Expert
1 month ago
The Service Desk Analyst will:Analyze and resolve technical problems for School Districts
Acts as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all aspects of the SIS application problems via telephone
Be the Primary Point of Contact for Customer Level 1 support Manage tickets and customer expectations to meet operational SLAs
Provide SIS guidance to School District client
Work with Agile feature teams to resolve SIS related problems
Maintain confidentiality with regard to the information being processed, stored or accessed by the School Districts
Document problems and resolutions for future reference using Service Desk tools including ASP
Create and update standard operating procedures, FAQ, Troubleshooting and Knowledge Base Articles for internal and external users
Analyze and resolve technical problems for established networks based on knowledge base
Use of network analysis tools to troubleshoot problems
REQUIRED SKILLS3-4 years experience in service desk environment 1 years Level 2 service desk support (within a MPLS network environment preferred)Ability to communicate effectively with School District clients and the service providers ITIL Certification, or experience with ITIL and ITIL based ticketing systems
Familiarity with the following tools or equivalent would be an asset: ServiceNow, Aspen, Word Press
strong initiation skills Troubleshooting skills The following certifications are highly desirable: Network Certifications, HDI Support Center Analyst Certificate ADDITIONAL SKILLS Agile Scrum Foundation Certificate
Strong interpersonal skills are highly desirable
Ability to deal with difficult clients Self-starter Independent learner
Good written and oral communication
Aspen exposure an asset
Knowledge of Agile development
A successful applicant without all of the above qualifications will have the intrinsic motivation to achieve proficiency and certifications as applicable on the job.
-
Service Desk Expert
1 month ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
-
Service Desk Expert
2 weeks ago
Chennai, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario.The Service Desk Analyst will:Analyze and resolve technical problems for School DistrictsActs as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
-
Service Desk Analyst
2 months ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
-
Service Desk Analyst
2 days ago
Chennai, Tamil Nadu, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
-
Service Desk Analyst
2 months ago
Chennai, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
-
Service Desk Analyst
2 months ago
chennai, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
-
Service desk lead
5 days ago
Chennai, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...
-
Opening for IT Service Desk
2 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations ChennaiRequired skillsIT Service...
-
Opening for IT Service Desk
2 months ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations ChennaiRequired skillsIT Service...
-
Opening for IT Service Desk
2 months ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
-
Opening for IT Service Desk
2 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
-
Opening for IT Service Desk
2 weeks ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required...
-
Opening for IT Service Desk
2 months ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required...
-
Front Desk Receptionist
2 months ago
Chennai, India Expert Guidance Full time**(Females Only)** **Responsibility**: - Its a purely educational services-based work in the institute, **Education**:must be a Degree holder **Skills**: - Must have good conversing skills in tamil and english - Must have good English communication and a pleasing personality - Must be interested in attending inbound and outbound calls - Previous...
-
Front Desk Receptionist
20 hours ago
Chennai, India Expert Guidance Full time**(Females Only)** **Responsibility**: - Its a purely educational services-based work in the institute, **Education**:must be a Degree holder **Skills**: - Must have good conversing skills in tamil and english - Must have good English communication and a pleasing personality - Must be interested in attending inbound and outbound calls - Previous...
-
Service Desk
2 months ago
Chennai, India Tata Consultancy Services Full timeEUC Service Desk Location: Mumbai and Chennai Total Exp range: 4 to 8 yrs
-
Service Desk
20 hours ago
Chennai, India Tata Consultancy Services Full timeEUC Service Desk Location: Mumbai and Chennai Total Exp range: 4 to 8 yrs
-
Manager Service Desk
1 day ago
chennai, India dss+ Full timeRole Overview: dss+ is looking for an experienced Service Desk Manager to lead the Service Desk team, drive the adoption and improvement of ITIL processes, and oversee daily IT service operations to provide effective customer service and meet business requirements. Ensures service levels are achieved and customer expectations are exceeded. The Service...
-
Manager - Service Desk
11 hours ago
Chennai, India dss+ Full timeAbout dss+dss+ is a leading provider of operations management consulting services with a purpose of saving lives and creating a sustainable future. dss+ enables companies to build organizational and human capabilities, manage risk, improve operations, achieve sustainability goals and operate more responsibly. By leveraging its DuPont heritage, deep industry...
-
Manager - Service Desk
1 day ago
chennai, India dss+ Full timeAbout dss+ dss+ is a leading provider of operations management consulting services with a purpose of saving lives and creating a sustainable future. dss+ enables companies to build organizational and human capabilities, manage risk, improve operations, achieve sustainability goals and operate more responsibly. By leveraging its DuPont heritage, deep...