Business Operations Senior Manager
5 months ago
Job Description
The AO Operations Manager manages support for a large portfolio of accounts with operations members supporting various processes while also performing complex operational/governance/administration support activities themselves
Job Responsibilities:
Act as a key contact for account leaders and especially offshore Account team as the offshore lead of multiple support unit for a large group of accounts or a sub-verticalResponsible for managing a team of 20-30 Operations Support Analysts/Sr Analyst who will perform account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguityResponsible for supporting overall Account Governance working with the stakeholdersResponsible for conducting process trainings/discussions to resolve compliance root causes.Works with cross functional team to continuously help solve systemic issues at account in above areas and improve process, data and productivityManages change at offshore within the account teams and delivery leadership. Works closely with the finance and resource management support organizations to ensure alignment and coordination of cross functional processes that impact the accountsTechnical Skills
Proficient in using MS Excel and other BI Dashboards for proactive analyticsAbility to use systems effectively for Projects/Time/Resource management and other functionsFunctional Skills
Experience in processes involved in order-to-cash and resourcing will be a plusFamiliarity with Account KPIs as well as key drivers impacting performanceOperations or Back-office Support Services background a plusManagement Skills
Ability to manage a team of Business Support Analysts/Sr. Analyst and key initiativesAbility to communicate effectively with senior leaders at account/SBU and act as a key influencer with the stakeholders.Effective problem-solving skillsWork effectively with onshore partner and account leadership to coordinate activities and prioritize actions.Self-managed individual who can effectively identify problems, determine solutions, prioritize workload, seek guidance where necessary and ultimately optimize results Apply from local Career siteListen to the story of Employee Voice
Samantha Fortney
Life Sciences Account ExecutiveUnited States
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Barkha Setia
GBSS Training ManagerIndia
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Phillip Leamon
Sales ExecutiveUnited States
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