Business Operations Senior Manager
2 months ago
Job Description
The AO Operations Manager manages support for a large portfolio of accounts with operations members supporting various processes while also performing complex operational/governance/administration support activities themselves
Job Responsibilities:
Act as a key contact for account leaders and especially offshore Account team as the offshore lead of multiple support unit for a large group of accounts or a sub-verticalResponsible for managing a team of 20-30 Operations Support Analysts/Sr Analyst who will perform account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguityResponsible for supporting overall Account Governance working with the stakeholdersResponsible for conducting process trainings/discussions to resolve compliance root causes.Works with cross functional team to continuously help solve systemic issues at account in above areas and improve process, data and productivityManages change at offshore within the account teams and delivery leadership. Works closely with the finance and resource management support organizations to ensure alignment and coordination of cross functional processes that impact the accountsTechnical Skills
Proficient in using MS Excel and other BI Dashboards for proactive analyticsAbility to use systems effectively for Projects/Time/Resource management and other functionsFunctional Skills
Experience in processes involved in order-to-cash and resourcing will be a plusFamiliarity with Account KPIs as well as key drivers impacting performanceOperations or Back-office Support Services background a plusManagement Skills
Ability to manage a team of Business Support Analysts/Sr. Analyst and key initiativesAbility to communicate effectively with senior leaders at account/SBU and act as a key influencer with the stakeholders.Effective problem-solving skillsWork effectively with onshore partner and account leadership to coordinate activities and prioritize actions.Self-managed individual who can effectively identify problems, determine solutions, prioritize workload, seek guidance where necessary and ultimately optimize results Apply from local Career siteListen to the story of Employee Voice
Samantha Fortney
Life Sciences Account ExecutiveUnited States
Read more
Barkha Setia
GBSS Training ManagerIndia
Read more
Phillip Leamon
Sales ExecutiveUnited States
Read more
Apply from local Career site Back to search results-
Business Operations Senior Manager
4 months ago
Gurugram, India NTT DATA Services Full timeThe AO Operations Manager manages support for a large portfolio of accounts with operations members supporting various processes while also performing complex operational/governance/administration support activities themselves Job Responsibilities: Act as a key contact for account leaders and especially offshore Account team as the offshore lead...
-
Business Operations Senior Manager
3 months ago
Gurugram, India NTT DATA Services Full timeThe AO Operations Manager manages support for a large portfolio of accounts with operations members supporting various processes while also performing complex operational/governance/administration support activities themselvesJob Responsibilities:Act as a key contact for account leaders and especially offshore Account team as the offshore lead of multiple...
-
Operational Manager
5 days ago
Gurugram, India Orange Business Services Full timeabout the role Responsibilities This is a senior role where Success requires strong strategic ability in co-construction, organization alignment, executive support/sponsorship, and measures of success with a structured, executive-level governance cadence. Responsibilities will traverse multiple organizations and dimensions – Your...
-
Senior Operations Manager
3 weeks ago
Gurugram, India The Hird Full timeAs discussed please find JD : Senior Operations Manager - Gurugram Process - Voice Experience - All or Recent 70% in International Processes, Should be working as a SOM for at least 1 year. Should be managing a minimum span size of 200+ people Minimum of 10+ years of experience in BPO. Designation of Senior Operations Manager or Service delivery head...
-
Senior Operations Manager
4 weeks ago
Gurugram, India The Hird Full timeAs discussed please find JD :Senior Operations Manager - Gurugram Process - Voice Experience - All or Recent 70% in International Processes, Should be working as a SOM for at least 1 year. Should be managing a minimum span size of 200+ peopleMinimum of 10+ years of experience in BPO.Designation of Senior Operations Manager or Service delivery head on...
-
Senior Operations Manager
1 week ago
Gurugram, India Antal International Full timeSummary role description: Hiring for Senior Operations Manager (Healthcare) for global leading BPO Service and digital solution provider.Company description:Our client is a leading US Headquartered digital outsourcing company that empowers the world's most innovative companies to deliver exceptional customer experiences, drive efficiency, and growth. With a...
-
Senior Operations Manager
1 week ago
Gurugram, India Antal International Full timeSummary role description: Hiring for Senior Operations Manager (Healthcare) for global leading BPO Service and digital solution provider.Company description:Our client is a leading US Headquartered digital outsourcing company that empowers the world's most innovative companies to deliver exceptional customer experiences, drive efficiency, and growth. With a...
-
Senior Operations Manager
1 week ago
Gurugram, India Antal International Full timeSummary role description: Hiring for Senior Operations Manager (Healthcare) for global leading BPO Service and digital solution provider. Company description: Our client is a leading US Headquartered digital outsourcing company that empowers the world's most innovative companies to deliver exceptional customer experiences, drive efficiency, and growth....
-
Manager-Integrated Operations
12 hours ago
gurugram, India Orange Business Services Full timeabout the role To supervise the customized service desks team(s) and to ensure a professional and consistent delivery of quality service to OBS customers. Also, assisting higher management in driving continuous improvements, transversal projects and achievement of operational targets while sustaining employee satisfaction. about you ...
-
Manager - Integrated Operations
1 month ago
Gurugram, India Orange Business Services Full timeabout the role To supervise the customized service desks team(s) and to ensure a professional and consistent delivery of quality service to OBS customers. Also, assisting higher management in driving continuous improvements, transversal projects and achievement of operational targets while sustaining employee satisfaction. about you ...
-
Senior Operation Manager
1 day ago
gurugram, India Antal International Full timeJob Description Summary role description : Hiring for Senior Operations Manager (Healthcare) for global leading BPO Service and digital solution provider Company description: Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most...
-
Operations Manager
2 weeks ago
Gurugram, India Orange Business Services Full timeabout the role Work upfront with Product Manager and SIE on the product definition Co-Colloborate with Engineering on the technical part – Including Testing/Valid to accelerate the product devlopment Transform & support the organization (*) a) Scale expertise : create a global network of TM LAN/SDWAN experts to scale, b) Process :...
-
Senior Operations manager
1 day ago
gurugram, India Antal International Full timeJob Description Summary role description : Hiring for Senior Operations Manager (Healthcare) for global leading BPO Service and digital solution provider. Company description: that empowers the world's most innovative companies to deliver exceptional customer experiences, drive efficiency, and growth. With a passion for innovation and a...
-
Operations Manager
1 day ago
gurugram, India Orange Business Services Full timeabout the role Work upfront with Product Manager and SIE on the product definition Co-Colloborate with Engineering on the technical part – Including Testing/Valid to accelerate the product devlopment Transform & support the organization (*) a) Scale expertise : create a global network of TM LAN/SDWAN experts to scale, b)...
-
Senior Manager Sales Operations
2 months ago
Gurugram, India IGT Solutions Full timeJob Title: Sales Operations Senior Manager Location: Gurgaon, IndiaRole Overview: We are seeking a proactive and self-motivated Sales Operations Manager with rich experience in Salesforce and exceptional communication skills. This role will support our sales leaders, manage sales operations, and contribute to the development and execution of our sales...
-
Senior Manager Sales Operations
3 weeks ago
Gurugram, India IGT Solutions Full timeJob Title: Sales Operations Senior Manager Location: Gurgaon, India Role Overview: We are seeking a proactive and self-motivated Sales Operations Manager with rich experience in Salesforce and exceptional communication skills. This role will support our sales leaders, manage sales operations, and contribute to the development and execution of our sales...
-
Senior Manager Sales Operations
3 weeks ago
Gurugram, India IGT Solutions Full timeJob Title: Sales Operations Senior Manager Location: Gurgaon, India Role Overview: We are seeking a proactive and self-motivated Sales Operations Manager with rich experience in Salesforce and exceptional communication skills. This role will support our sales leaders, manage sales operations, and contribute to the development and execution of our...
-
Senior Manager Sales Operations
3 weeks ago
Gurugram, India IGT Solutions Full timeJob Title: Sales Operations Senior Manager Location: Gurgaon, India Role Overview: We are seeking a proactive and self-motivated Sales Operations Manager with rich experience in Salesforce and exceptional communication skills. This role will support our sales leaders, manage sales operations, and contribute to the development and execution of our sales...
-
Senior Network Engineer
3 weeks ago
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco,...
-
Senior Network Engineer
3 weeks ago
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...