Senior Manager

1 month ago

gurugram, India noon Full time

Job Description: Senior Manager - Seller Operations


About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.


noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.


At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us


Job Summary

At noon, we are committed to building a world-class platform that empowers sellers while delivering exceptional customer and seller experiences. We are looking for a Sr. Manager - Seller Operations to lead innovative initiatives that elevate operational efficiency. The ideal candidate will harness the power of AI technologies to build scalable processes, optimize seller experiences, and drive business outcomes.


Key Responsibilities

  • Build Automated Processes: Develop scalable workflows across seller-facing functions including Seller Onboarding, Forward Operations, Reverse Logistics, and Seller Support.
  • Strategic Leadership: Collaborate with senior leadership to deliver high-impact projects that align with noon's strategic objectives.
  • Monitor Business Metrics: Track and enhance key performance metrics to deliver best-in-class seller and customer experiences.
  • Cost Optimization: Analyze processes to identify cost-saving opportunities and boost operational efficiency.
  • Own Seller Experience & NPS: Drive improvements in seller satisfaction by enhancing Net Promoter Score (NPS).
  • Collaborate with Tech Teams: Ideate and implement tech-driven initiatives to elevate seller support and operations.
  • Data-Driven Feedback: Provide data-backed recommendations to optimize SLAs, quality, conversion rates, and NPS.
  • AI & Innovation: Lead AI-powered projects to automate and improve operational processes.
  • Reduce Seller Contact Ratio: Design strategies that minimize seller contacts and improve first contact resolution rates.
  • Cross-Functional Engagement: Work with product, tech, and operations teams to identify bottlenecks and develop solutions.
  • Performance Reporting: Regularly update senior management on project outcomes, KPIs, and performance metrics.
  • Stay Ahead of Trends: Keep pace with emerging technologies, particularly AI, to ensure noon remains innovative and agile.


Qualifications

  • Bachelor’s or Master’s degree from a top-tier engineering or management institute in India.
  • 10+ years of experience managing cross-functional programs in fast-paced environments preferably in e commerce or seller operations.
  • Strong understanding of AI technologies and their application in consumer or seller operations.
  • Proven ability to lead data-driven projects, manage multiple initiatives, and meet deadlines.
  • Exceptional problem-solving and creative thinking skills.
  • Demonstrated success in driving innovation within complex operational frameworks.


Who will excel?

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.


Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.


Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

  • Antara Senior Care | Performance Marketing Manager | gurugram

    4 days ago

    gurugram, India Antara Senior Care Full time

    Profile Summary: We are seeking a seasoned Performance Marketing Manager to lead our digital marketing efforts. In this role, you will be responsible for developing, implementing, and managing marketing campaigns that promote our products and services. Your main goal will be to drive traffic, enhance brand visibility, and significantly increase customer...

  • Antara Senior Care | Performance Marketing Manager | gurugram

    4 days ago

    gurugram, India Antara Senior Care Full time

    Profile Summary:We are seeking a seasoned Performance Marketing Manager to lead our digital marketing efforts. In this role, you will be responsible for developing, implementing, and managing marketing campaigns that promote our products and services. Your main goal will be to drive traffic, enhance brand visibility, and significantly increase customer...

  • Antara Senior Care | Community Assistant Manager | Antara

    1 week ago

    gurugram, India Antara Senior Care Full time

    Core Responsibilities 1. CRM Activities Management (Real Estate) Oversee the entire CRM operations, including: Management of new bookings and amendments, including welcome calls. Sending demand letters and payment receipts. Issuing Allotment Letters and executing Agreements for customers. Coordinating with Finance and Legal departments to address customer...

  • Antara Senior Care | Community Assistant Manager | Antara

    1 week ago

    gurugram, India Antara Senior Care Full time

    Core Responsibilities1. CRM Activities Management (Real Estate)Oversee the entire CRM operations, including:Management of new bookings and amendments, including welcome calls.Sending demand letters and payment receipts.Issuing Allotment Letters and executing Agreements for customers.Coordinating with Finance and Legal departments to address customer...

  • New Product Development Lead

    1 month ago

    gurugram, India Antara Senior Care Full time

    Title: Lead - New Product DevelopmentRole Overview:The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...

  • New Product Development Lead

    1 month ago

    Gurugram, India Antara Senior Care Full time

    Title: Lead - New Product DevelopmentRole Overview:The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...

  • New Product Development Lead

    1 month ago

    gurugram, India Antara Senior Care Full time

    Title: Lead - New Product DevelopmentRole Overview:The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...

  • New Product Development Lead

    1 month ago

    Gurugram, India Antara Senior Care Full time

    Title: Lead - New Product DevelopmentRole Overview:The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...

  • New Product Development Lead

    1 month ago

    gurugram, India Antara Senior Care Full time

    Title: Lead - New Product Development Role Overview: The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...

  • New Product Development Lead

    1 month ago

    Gurugram, India Antara Senior Care Full time

    Title: Lead - New Product Development Role Overview: The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...

  • Performance Marketing Manager

    5 days ago

    Gurugram, India Antara Senior Care Full time

    Profile Summary:We are seeking a seasoned Performance Marketing Manager to lead our digital marketing efforts. In this role, you will be responsible for developing, implementing, and managing marketing campaigns that promote our products and services. Your main goal will be to drive traffic, enhance brand visibility, and significantly increase customer...

  • Performance Marketing Manager

    5 days ago

    Gurugram, India Antara Senior Care Full time

    Profile Summary:We are seeking a seasoned Performance Marketing Manager to lead our digital marketing efforts. In this role, you will be responsible for developing, implementing, and managing marketing campaigns that promote our products and services. Your main goal will be to drive traffic, enhance brand visibility, and significantly increase customer...

  • Performance Marketing Manager

    4 days ago

    Gurugram, India Antara Senior Care Full time

    Profile Summary: We are seeking a seasoned Performance Marketing Manager to lead our digital marketing efforts. In this role, you will be responsible for developing, implementing, and managing marketing campaigns that promote our products and services. Your main goal will be to drive traffic, enhance brand visibility, and significantly increase customer...

  • Community Assistant Manager | Antara

    1 week ago

    Gurugram, India Antara Senior Care Full time

    Core Responsibilities1. CRM Activities Management (Real Estate)Oversee the entire CRM operations, including:Management of new bookings and amendments, including welcome calls.Sending demand letters and payment receipts.Issuing Allotment Letters and executing Agreements for customers.Coordinating with Finance and Legal departments to address customer...

  • Community Assistant Manager | Antara

    1 week ago

    Gurugram, India Antara Senior Care Full time

    Core Responsibilities1. CRM Activities Management (Real Estate)Oversee the entire CRM operations, including:Management of new bookings and amendments, including welcome calls.Sending demand letters and payment receipts.Issuing Allotment Letters and executing Agreements for customers.Coordinating with Finance and Legal departments to address customer...

  • NPD Manager

    1 month ago

    gurugram, India Antara Senior Care Full time

    Role Summary:Responsible for overseeing the development of new products from ideation design, benchmarking, market research Preferred retail healthcare domain.Understanding the consumer behaviour and lead the product development process through market research and analysis to identify patient needs and market opportunities.Identify, Redesign and Develop...

  • NPD Manager

    1 month ago

    Gurugram, India Antara Senior Care Full time

    Role Summary:Responsible for overseeing the development of new products from ideation design, benchmarking, market research Preferred retail healthcare domain.Understanding the consumer behaviour and lead the product development process through market research and analysis to identify patient needs and market opportunities.Identify, Redesign and Develop...

  • NPD Manager

    1 month ago

    Gurugram, India Antara Senior Care Full time

    Role Summary:Responsible for overseeing the development of new products from ideation design, benchmarking, market research Preferred retail healthcare domain.Understanding the consumer behaviour and lead the product development process through market research and analysis to identify patient needs and market opportunities.Identify, Redesign and Develop...

  • NPD Manager

    1 month ago

    gurugram, India Antara Senior Care Full time

    Role Summary: Responsible for overseeing the development of new products from ideation design, benchmarking, market research Preferred retail healthcare domain. Understanding the consumer behaviour and lead the product development process through market research and analysis to identify patient needs and market opportunities. Identify, Redesign and Develop...

  • NPD Manager

    1 month ago

    gurugram, India Antara Senior Care Full time

    Role Summary:Responsible for overseeing the development of new products from ideation design, benchmarking, market research Preferred retail healthcare domain.Understanding the consumer behaviour and lead the product development process through market research and analysis to identify patient needs and market opportunities.Identify, Redesign and Develop...