Operational Manager

2 months ago

Gurugram, India Orange Business Services Full time

about the role

Responsibilities

This is a senior role where Success requires strong strategic ability in co-construction, organization alignment, executive support/sponsorship, and measures of success with a structured, executive-level governance cadence.

Responsibilities will traverse multiple organizations and dimensions – Your strong/established network and organization astuteness will be a key enabler in this context.

Project Management is distributed across the Orange Business International, in regional Business Management teams as well as in central Business Management teams based in Egypt, India and Brazil. Teams across the centre work as a customer centric “one team” setup, irrespective of their role/location.

Primary Responsibilities:

Lead and motivate the team of highly skilled Project Management resources based out of different OB International Centre locations. In partnership with the Practice Leader, shape the Project Management (Waterfall, Agile, and Hybrid) strategy and methodologies within the Orange Business International. Hosting direct responsibility for highly skilled project managers, with indirect co-ordination with Peers leading the similar teams in the Orange Business International central organizations. Responsible for developing and implementing the Project Management vision, strategy and Project Management programs across the International Zone organization while meeting the changing needs of our customers. Hosting/facilitating the required regional governance forums between central & regional PM, Delivery teams & other entities interlinked with the global practice execution. In partnership with regional Project Leaders and Multi-Service delivery Leaders, is responsible for full project based P&L delivery assurances. Via the Project Management Practice Leader is responsible for the development, implementation, and maintenance of the key practice components: People learning & development, methodology, digital data & project quality assurance to consistently deliver a quality and profitable project management service to our customers. Ensures project scope, schedule, and budgets are established and managed through the full project lifecycles leading towards profitable P&L outcomes. Promote and drive a culture of business accountability focused upon customer value creation within a co-constructive Agile mindset through effective application of people management techniques including hiring, retention, coaching and development. With an Agile and business mindset/spirit, enable active Project Management participation in the sales/pre-sales “selling” process on monetizing the Project Management services towards our customer. Identify critical metrics to assess and measure impact and results. Ensures established metrics are tracked, reported, and reviewed on a regular basis. Collaborates with International Zone partners to ensure Project Management optimizes our business process and supports our customer experience. Supports and participates in continues service improvement activities. Actively contributes towards EBITDaL improvement initiatives.

about you

Education , Qualifications and Certifications

Bachelor's degree in a related field, such as business, management, or engineering. Professional Project Management and Agile certification (, PMI-ACP, Scrum Master). Programme or Portfolio Management certification is also preferred. Multisource Service Integration experience and/or certification () MS Office proficiency, Power-BI and Data visualization techniques – OBS specific’s a bonus (One-truth, etc..) 15 years+ experience in project management environments in the telecommunications industry. 10+ years of people management experience and demonstrated success in leadership roles in a Project/Program Management environment. Budgeting, Business Unit management, and project-based P&L ownership experience is mandatory. Extensive experience in managing large-scale complex projects or multiple projects concurrently. Language skills: Fluent English required, both spoken and written.

Essential Skills and Knowledge

Advanced knowledge of project management methodologies, tools, and techniques with the ability to adapt and tailor governance arrangements to the needs of individual projects. Strong commercial acumen and understanding of business drivers, with the ability to translate project objectives into tangible business outcomes. Excellent organisational and time management skills, with the ability to manage multiple projects concurrently. Knowledge of how to optimise project management software and tools, such as Microsoft Project or similar. Deep understanding of business finance and project budgeting. Exceptional problem-solving and decision-making skills. Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely. Ability to drive results across cross-functional teams, fostering collaboration and teamwork. A sound knowledge and understanding of Orange products and solutions

additional information

Personal Qualities and Behaviours

Inspirational leadership qualities, with the ability to provide strategic direction and motivate team members, adapting leadership style as needed. Proactive, resilient and adaptable; able to navigate complex stakeholder environments. High level of personal accountability for account success and ownership for project outcomes. A commitment to ethical, professional conduct and adherence to organisational values and principles. Flexibility and adaptability, with the ability to adjust to changing stakeholder requirements and priorities. Excellent interpersonal skills and customer focus, with the ability to foster relationships with stakeholders at all levels. Commitment to continuous learning and professional development. Strong negotiation, and relationship-building skills with proven track record in developing/hosting external and internal relationships. Excellent knowledge of different working cultures and able to adapt to cross-cultural attitudes and norms. Results orientation, with a “can do” attitude and problem-solving approach. Strong sense of urgency and an ability to think outside the box and drive action. An emphasis on establishing performance measurement systems to spot trends and continuously improve performance.

department

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

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