Operations Manager
3 weeks ago
IGT Solutions is looking for a Manager - Operations (with travel experience) to lead multiple client business operations in a Global Digital BPM Contact Center services environment. The position reports directly into a Senior Manager / Head Global Operations and has a leadership span of 500 FTEs across multiple business accounts. The position is responsible for the overall P&L and Operations Management of 500+ FTE International Voice Customer Service Operations. The role will have direct ownership and accountability of strategic and tactical operational direction to the operations team in order to achieve desired business goals and to ensure customer delight through close interaction with the client stakeholders and internal leadership.Knowledge, Skills and Essential Experience:9-15 years of experience in BPO Operations at a leadership level, Travel Operations PreferredShould have deep knowledge and understanding of the Travel market, Competition & Market trends in BPOGraduation in any disciplineLean, Six sigma Green Belt / black belt trained / certified (preferred)Proven ability to build, manage and foster a team-oriented environment.Have an ability to understand Staffing adherence and Schedule AdherenceProven ability to work creatively and analytically in a problem-solving environment.Deep desire and passion to work in service/Sales environment.Excellent communication (written and verbal) and interpersonal skills.Min. 2 Yrs. of experience in a Manager Operations role, managing Travel preferred account for Voice / Back office Ops , Corporate Travel - B2B - requiredPrimary Job Responsibilities:Proven experience in operational process management, change management and administrative leadership rolesIn depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales etc.)Provide additional support for achieving key performance and productivity goals.Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must.Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency.Prepare and conduct effective and timely weekly, monthly & Quarterly Business ReviewsResponsible for all aspects of operations which include but not limited to meeting key performance metrics, managing staffing, provide and maintain excellent customer experiences scores, ensure effective coverage and training of operations staff; deliver excellent client services, and meet desired business KPIsWork closely with Internal controls and finance teams to develop and maintain annual budget and monthly / quarterly P&L forecastsDrive Continuous improvements and innovations to enhance quality, CSATOptimizing spend for LOBs, prepare medium-term plan, annual budgets and activity plan consistent with the agreed strategies with Unit and organizational goaCollaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visitsEnd to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clientsPositioning IGT Solutions & Services as a major player in the customer services segment to become a partner of choice for related companies in BPO servicesMeet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business.Personal Style Enablers:Ability to motivate and inspire teamsInnovative and able to foresee market conditionsExcellent people manager, open to direction and a collaborative work style and commitment to get the job donePersuasive with details and factsConfident, flexible with the ability to work in a fast paced and changing environmentShow integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.Extrovert with a blend of sales mind setIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.Interested Candidate share the resume:7042379178
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Operation Manager
2 months ago
Gurugram, India Prasuma Full timeManager OperationsKey Responsibilities:Demand Forecasting: Collaborate with the Sales Team to develop accurate demand forecasts. Utilize historical data market trends and sales input to predict future demand effectively.Supply Planning: Create comprehensive supply plans based on demand forecasts to optimize factory production. Ensure production schedules...
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Operation Manager
4 weeks ago
gurugram, India Prasuma Full timeManager OperationsKey Responsibilities:Demand Forecasting: Collaborate with the Sales Team to develop accurate demand forecasts. Utilize historical data market trends and sales input to predict future demand effectively.Supply Planning: Create comprehensive supply plans based on demand forecasts to optimize factory production. Ensure production schedules...
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Operation Manager
2 weeks ago
gurugram, India Prasuma Full timeManager OperationsKey Responsibilities:Demand Forecasting:Collaborate with the Sales Team to develop accurate demand forecasts.Utilize historical data market trends and sales input to predict future demand effectively.Supply Planning:Create comprehensive supply plans based on demand forecasts to optimize factory production.Ensure production schedules align...
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Team Manager-Voice
1 month ago
gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Team Manager-Voice (OPS) for Gurgaon Location. It's for UK Shift (01 sided transport) and looking for International voice background with Team Handling & People Management experience. Exp : 5-8 Years CTC : 7.00 - 8.00 LPA Note : Interested candidates can share their resume at People Management (Team management, Coaching & Development,...
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Team Manager-Voice
1 month ago
Gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Team Manager-Voice (OPS) for Gurgaon Location. It's for UK Shift (01 sided transport) and looking for International voice background with Team Handling & People Management experience. Exp : 5-8 Years CTC : 7.00 - 8.00 LPA Note : Interested candidates can share their resume at People Management (Team management, Coaching & Development,...
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Team Manager-Voice
1 month ago
Gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Team Manager-Voice (OPS) for Gurgaon Location.It's for UK Shift (01 sided transport) and looking for International voice background with Team Handling & People Management experience.Exp : 5-8 YearsCTC : 7.00 - 8.00 LPANote : Interested candidates can share their resume at Sandeep.sharma72@wipro.comPeople Management (Team management,...
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Team Manager-Voice
1 month ago
Gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Team Manager-Voice (OPS) for Gurgaon Location.It's for UK Shift (01 sided transport) and looking for International voice background with Team Handling & People Management experience.Exp : 5-8 YearsCTC : 7.00 - 8.00 LPANote : Interested candidates can share their resume at Sandeep.sharma72@wipro.comPeople Management (Team management,...
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Team Manager-Voice
1 month ago
gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Team Manager-Voice (OPS) for Gurgaon Location.It's for UK Shift (01 sided transport) and looking for International voice background with Team Handling & People Management experience.Exp : 5-8 YearsCTC : 7.00 - 8.00 LPANote : Interested candidates can share their resume at Sandeep.sharma72@wipro.comPeople Management (Team management,...
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Operations Manager
7 months ago
Gurugram, India Alcor Getaways Full timeWe are looking for a professional Operations Manager to coordinate and oversee our organization’s operations.?ResponsibilitiesEnsure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyHelp the...
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Digital Asset Administrative Assistant
3 weeks ago
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...
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Operations Manager
5 months ago
Gurugram, India R1 RCM Full timeR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician...
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Operations Manager
3 weeks ago
gurugram, India Leade Full timeAbout the Company - Leadec is the world's leading service specialist for the entire life cycle of a factory and the associated infrastructure.About the Role - Operations Manager to handle operations and client management for all client sites across the northern region. Responsibilities -He Should have experience in general plant maintenance.He should have...
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Team Manager-Voice
3 weeks ago
gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Team Manager-Voice (OPS) for Gurgaon Location.It's for UK Shift (01 sided transport) and looking for International voice background with Team Handling & People Management experience.Exp : 5-8 YearsCTC : 7.00 - 8.00 LPANote : Interested candidates can share their resume at Sandeep.sharma72@wipro.comPeople Management (Team management,...
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Digital Asset Administrative Assistant
4 weeks ago
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco,...
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Digital Asset Administrative Assistant
2 weeks ago
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco,...
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Operations Manager, Operations Manager
5 months ago
Gurugram, India ASSPL - Delhi - C76 Full timeJob Title: Operations Manager Job Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant...
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Operations Manager
2 months ago
Gurugram, India Sago Full timeAs a Panel Operations Manager, you will be responsible for overseeing and managing projects from initiation to completion. Your role will involve coordinating with cross-functional teams, ensuring adherence to timelines and budgets, and maintaining a focus on quality deliverables. Additionally, you will support the Senior Director of Panel Operations in...
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IT Operation Manager
2 weeks ago
Gurugram, India Smart Levo Innovation Full timeJob briefWe are looking for a professional IT Operations Manager to plan, direct and coordinateorganizations IT operations. Will be responsible for improving performance, productivity, efficiencythrough the implementation of effective methods and strategies.Responsibilities Ensure proper functioning of the CRM Application, Billing System, Website. Being the...
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Digital Asset Administrative Assistant
4 weeks ago
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...
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Operations Manager
3 weeks ago
gurugram, India Leade Full timeAbout the Company - Leadec is the world's leading service specialist for the entire life cycle of a factory and the associated infrastructure.About the Role - Operations Manager to handle operations and client management for all client sites across the northern region. Responsibilities -He Should have experience in general plant maintenance.He should have...
