Operations Manager
1 month ago
IGT Solutions is looking for a Manager - Operations (with travel experience) to lead multiple client business operations in a Global Digital BPM Contact Center services environment. The position reports directly into a Senior Manager / Head Global Operations and has a leadership span of 500 FTEs across multiple business accounts. The position is responsible for the overall P&L and Operations Management of 500+ FTE International Voice Customer Service Operations. The role will have direct ownership and accountability of strategic and tactical operational direction to the operations team in order to achieve desired business goals and to ensure customer delight through close interaction with the client stakeholders and internal leadership.Knowledge, Skills and Essential Experience:9-15 years of experience in BPO Operations at a leadership level, Travel Operations PreferredShould have deep knowledge and understanding of the Travel market, Competition & Market trends in BPOGraduation in any disciplineLean, Six sigma Green Belt / black belt trained / certified (preferred)Proven ability to build, manage and foster a team-oriented environment.Have an ability to understand Staffing adherence and Schedule AdherenceProven ability to work creatively and analytically in a problem-solving environment.Deep desire and passion to work in service/Sales environment.Excellent communication (written and verbal) and interpersonal skills.Min. 2 Yrs. of experience in a Manager Operations role, managing Travel preferred account for Voice / Back office Ops , Corporate Travel - B2B - requiredPrimary Job Responsibilities:Proven experience in operational process management, change management and administrative leadership rolesIn depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales etc.)Provide additional support for achieving key performance and productivity goals.Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must.Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency.Prepare and conduct effective and timely weekly, monthly & Quarterly Business ReviewsResponsible for all aspects of operations which include but not limited to meeting key performance metrics, managing staffing, provide and maintain excellent customer experiences scores, ensure effective coverage and training of operations staff; deliver excellent client services, and meet desired business KPIsWork closely with Internal controls and finance teams to develop and maintain annual budget and monthly / quarterly P&L forecastsDrive Continuous improvements and innovations to enhance quality, CSATOptimizing spend for LOBs, prepare medium-term plan, annual budgets and activity plan consistent with the agreed strategies with Unit and organizational goaCollaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visitsEnd to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clientsPositioning IGT Solutions & Services as a major player in the customer services segment to become a partner of choice for related companies in BPO servicesMeet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business.Personal Style Enablers:Ability to motivate and inspire teamsInnovative and able to foresee market conditionsExcellent people manager, open to direction and a collaborative work style and commitment to get the job donePersuasive with details and factsConfident, flexible with the ability to work in a fast paced and changing environmentShow integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.Extrovert with a blend of sales mind setIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.Interested Candidate share the resume:7042379178
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gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt) Job Location : Gurgaon Experience Required : 5-10 Years Both Side Transport (Work from Office) Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka...
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gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt) Job Location : Gurgaon Experience Required : 5-10 Years Both Side Transport (Work from Office) Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka...
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gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)Job Location : GurgaonExperience Required : 5-10 YearsBoth Side Transport (Work from Office)Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB...
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Service Manager
1 week ago
gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt) Job Location : Gurgaon Experience Required : 5-10 Years Both Side Transport (Work from Office) Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka...
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Service Manager
1 week ago
Gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)Job Location : GurgaonExperience Required : 5-10 YearsBoth Side Transport (Work from Office)Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB...
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Service Manager
1 week ago
Gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)Job Location : GurgaonExperience Required : 5-10 YearsBoth Side Transport (Work from Office)Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB...
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Gurugram, India WCube Full timeAbout Us:WCube is a B2B Tech enabled Buying and Managed Marketplace that serves mid and large sized enterprises. The company creates synergies between technology and B2B buying, focusing on the 'Bottom of the Pyramid' as the core of its innovation. Located in Gurugram, WCube is committed to revolutionizing the B2B buying experience through technology.Role...
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Gurugram, India R1 RCM Full timeR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician...
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gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco,...
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Gurugram, India Global Games Show Full timeAbout VAP Group:- We are a global Blockchain, AI and Crypto consulting firm with multiple solutions for our clients including Marketing & PR, Media House, Staffing & Recruitment, Events among others. The Global Blockchain Show is a launch event under the VAP Group umbrella. We are seeking an experienced and detail-oriented Event Operations Manager to...
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Operations Manager
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Gurugram, India Global Games Show Full timeAbout VAP Group:-We are a global Blockchain, AI and Crypto consulting firm with multiple solutions for our clients including Marketing & PR, Media House, Staffing & Recruitment, Events among others. The Global Blockchain Show is a launch event under the VAP Group umbrella.We are seeking an experienced and detail-oriented Event Operations Manager to oversee...
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Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...
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Operations Manager
1 month ago
Gurugram, India Leade Full timeAbout the Company - Leadec is the world's leading service specialist for the entire life cycle of a factory and the associated infrastructure.About the Role - Operations Manager to handle operations and client management for all client sites across the northern region. Responsibilities -He Should have experience in general plant maintenance.He should have...
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Operations Manager
1 month ago
gurugram, India Leade Full timeAbout the Company - Leadec is the world's leading service specialist for the entire life cycle of a factory and the associated infrastructure.About the Role - Operations Manager to handle operations and client management for all client sites across the northern region. Responsibilities -He Should have experience in general plant maintenance.He should have...
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Operations Manager
1 month ago
Gurugram, India Leade Full timeAbout the Company - Leadec is the world's leading service specialist for the entire life cycle of a factory and the associated infrastructure.About the Role - Operations Manager to handle operations and client management for all client sites across the northern region. Responsibilities -He Should have experience in general plant maintenance.He should have...
