Analyst - Claims

5 months ago


Gurugram, India AXA Group Full time

Analyst - Claims

Gurugram, Haryana, India

Global Claims Quality Assurance (“QA”) form part of the Global Claims Team. The QA and DA team’s core aim is to assist Claims audit functions by providing support and expertise to all internal and external quality-related activity. The focus of the Global QA Framework is to improve claims outcomes through the QA cycle:

DISCOVERyour opportunity

What will your essential responsibilities include?

·Identification of necessary claims initiatives and good practice.

·Identify continuous improvement opportunities and support the implementation of them.

·Identify trends, themes, and risk-based focus areas ( via Global landscape analysis and clearly articulated MI requirements).

·Coordinating and managing communication with internal and external stakeholders (, QA Managers, Auditors, TPAs, other claim functions, etc.) to ensure the highest level of quality service.

·Be responsible for the flow of day-to-day operations.

·Responsible for the timely production and circulation of various QA Global Claims dashboards which provide key stakeholders with a high-level overview of key findings, trends, risks, and themes.

·Analysing QA output and adding insights to monthly and quarterly summary reports for the Global Claims function and other key stakeholder requirements.

·Producing ad hoc reports, as required, by the Head of QA and other key stakeholders.

·Foster or maintain a collaborative relationship with internal and external customers.

You will report to the Assistant Manager Claims.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

·Demonstrates exceptional organisational skills in managing a high workload and multiple concurrent tasks/projects.

·Possesses effective technical and operational claims expertise.

·Proficient in MS Excel at an intermediate to advanced level.

·Delivers excellent written output.

·Meet set processing targets/ SLA.

Desired Skills and Abilities:

·Relevant years of minimum work experience.

·An extensive background working within insurance, reinsurance, BFSI, and operations.

·Graduate / post-graduate with commerce background with 50% and above aggregate in the highest qualification.

·Ability to interact with senior management and multiple stakeholders.

·Effective organizational skills.

·Effective communication and presentation skills.

·Effective data analysis skills including proficiency in the use of MS Excel/PowerPoint / Power BI.

FIND your future

AXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and speciality.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity



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