Genpact | Customer Care Voice/Chat | gurugram

2 weeks ago

gurugram, India Genpact Full time

Hi Applicants,


We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.


International Voice/Chat process

Location- Gurgaon.

Shifts- Rotational- 5 days Working

Chat/Voice Experience is mandate


Please find the below JD:


Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.


In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.


Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behaviour.


Responsibilities

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:

  • Domain Experience: BFSI
  • Channel Experience: Voice (International Voice Process)
  • Work Experience: Relevant experience in International Voice process
  • Excellent Communication & Comprehension Competencies
  • Typing Speed: >25 WPM
  • Shift: Rotational shifts
  • Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
  • Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
  • Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
  • Use available information and tools to validate identity of the caller to safeguard Member information.
  • Initiate effective and timely written communication with Members.
  • Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
  • Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
  • Effectively guide Members to navigate online tools and applications to enable uploading of documents.
  • Adhere to all policies and procedures while showcasing Member centric servicing ethos.
  • Ensure high quality service delivery in a 24/7 environment.


Interested Candidates can send their resume on avni.jhajharia@genpact.com.

  • Genpact | Customer Care Voice/Chat | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Hi Applicants, We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate. International Voice/Chat process Location- Gurgaon. Shifts- Rotational- 5 days Working Chat/Voice Experience is mandate Please find the below JD: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the...

  • Genpact | Customer Care Voice/Chat | gurugram

    5 days ago

    gurugram, India Genpact Full time

    Hi Applicants, We're inviting applications for the role of Voice Support Associate/Sr. Associate. International Voice process Location- Gurgaon. Shifts- Rotational- 5 days Working Chat/Voice Experience is mandate Please find the below JD: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our...

  • Customer Care Voice/Chat

    2 weeks ago

    Gurugram, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.International Voice/Chat processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our...

  • Customer Care Voice/Chat

    2 weeks ago

    Gurugram, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate.International Voice/Chat processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our...

  • Customer Care Voice/Chat

    2 weeks ago

    Gurugram, India Genpact Full time

    Hi Applicants, We're inviting applications for the role of Voice/Chat Support Associate/Sr. Associate. International Voice/Chat process Location- Gurgaon. Shifts- Rotational- 5 days Working Chat/Voice Experience is mandate Please find the below JD: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the...

  • Customer Care Voice/Chat

    5 days ago

    Gurugram, India Genpact Full time

    Hi Applicants, We're inviting applications for the role of Voice Support Associate/Sr. Associate. International Voice process Location- Gurgaon. Shifts- Rotational- 5 days Working Chat/Voice Experience is mandate Please find the below JD: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our...

  • Customer Care Voice/Chat

    2 days ago

    Gurugram, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice Support Associate/Sr. Associate.International Voice processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+...

  • Customer Care Voice/Chat

    5 days ago

    Gurugram, India Genpact Full time

    Hi Applicants,We're inviting applications for the role of Voice Support Associate/Sr. Associate.International Voice processLocation- Gurgaon.Shifts- Rotational- 5 days WorkingChat/Voice Experience is mandatePlease find the below JD:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+...

  • Genpact | Customer Service Executive | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | (Gurugram)Customer Service Representative | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | (Gurugram)Customer Service Representative | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Customer Support Specialist | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Hi Applicant, Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon. Below is the JD attached, please find the same. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility,...

  • Genpact | Customer Support Specialist | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Hi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...

  • Customer Care Executive(Gurugram)

    3 weeks ago

    Gurugram, Haryana, India Digital Dots Full time

    We are hiring Customer Care Executives (International) in Gurugram. Education: - 12th to Any Graduate Age: - 18 to 35 Years Night shift 5 or 6 days working Cab Facility Job Responsibilities To Handle International Clients (Voice & Chat) To resolve customer inquiries. To Maintain the database in the System. **Job Types**: Full-time, Permanent,...

  • Customer Care Executive

    4 days ago

    Gurugram, Haryana, India Digital Dots Full time

    We are hiring Customer Care Executives (International) in Gurugram. Education: - 12th to Any Graduate Age: - 18 to 35 Years Night shift 5 or 6 days working Cab Facility Job Responsibilities To Handle International Clients (Voice & Chat) To resolve customer inquiries. To Maintain the database in the System. **Job Types**: Full-time, Permanent,...

  • Customer Care Executive(Gurugram)

    1 month ago

    Gurugram, Haryana, India Digital Dots Full time

    We are hiring Customer Care Executives (International) in Gurugram. Education: - 12th to Any Graduate Age: - 18 to 35 Years Night shift 5 or 6 days working Cab Facility Job Responsibilities To Handle International Clients (Voice & Chat) To resolve customer inquiries. To Maintain the database in the System. **Job Types**: Full-time, Permanent,...

  • Customer Care Executive

    4 weeks ago

    Gurugram, Haryana, India Digital Dots Full time

    We are hiring Customer Care Executives (International) in Gurugram. Education: - 12th to Any Graduate Age: - 18 to 35 Years Night shift 5 or 6 days working Cab Facility Job Responsibilities To Handle International Clients (Voice & Chat) To resolve customer inquiries. To Maintain the database in the System. **Job Types**: Full-time, Permanent,...

  • International Voice Process-gurugram

    3 months ago

    Gurugram, Haryana, India Digital Dots Full time

    We are hiring Customer Care Executives (International) in Gurugram. Education: - 12th to Any Graduate Age: - 18 to 35 Years Night shift 5 or 6 days working Cab Facility Job Responsibilities To Handle International Clients (Voice & Chat) To resolve customer inquiries. To Maintain the database in the System. **Job Types**: Full-time, Permanent,...

  • International Voice Process-gurugram

    3 months ago

    Gurugram, Haryana, India Digital Dots Full time

    We are hiring Customer Care Executives (International) in Gurugram. Education: - 12th to Any Graduate Age: - 18 to 35 Years Night shift 5 or 6 days working Cab Facility Job Responsibilities To Handle International Clients (Voice & Chat) To resolve customer inquiries. To Maintain the database in the System. **Job Types**: Full-time, Permanent,...

  • Int. Customer Care Blended Chat+voice

    6 months ago

    Gurugram, Haryana, India KVC CONSULTANTS Full time

    **Roles and Responsibilities** **Greetings from KVC CONSULTANTS LTD.** We are looking for people with min 1 year Customer Care experience for ITES Company based out of Gurgaon -**: - Provide L1 Level Customer Support - Provide exceptional support while communicating and assisting customers. Ensure that high quality standards are maintained for all...