Genpact | Customer Support Specialist | gurugram
13 hours ago
Hi Applicant,
Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.
Below is the JD attached, please find the same.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Voice/Chat Support Associate/Sr. Associate
In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.
Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior.
Responsibilities
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
- Domain Experience: BFSI
- Channel Experience: Voice (International Voice Process)
- Work Experience: Relevant experience in International Voice process
- Excellent Communication & Comprehension Competencies
- Typing Speed: >25 WPM
- Shift: Rotational shifts
- Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
- Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
- Use available information and tools to validate identity of the caller to safeguard Member information.
- Initiate effective and timely written communication with Members.
- Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
- Effectively guide Members to navigate online tools and applications to enable uploading of documents.
- Adhere to all policies and procedures while showcasing Member centric servicing ethos.
- Ensure high quality service delivery in a 24/7 environment.
- Take allotted training and execute on action plans discussed during coaching sessions.
- Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
- Seek steady improvement according to the QA guidelines.
Qualifications we seek in you
Minimum Qualifications
- Graduate/Bachelor’s Degree preferred
- Comfortable working in a 24/7 work Environment with Rotational shifts.
- Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ Skills
- Excellent customer service skills and ability to assist in customer inquiries independently.
- Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Ability to maintain high levels of confidentiality and data security standards.
- Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
- Keen attention to detail, customer profiling and pattern identification
- Basic knowledge of Banking Industry
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Interested candidates can share their resume over ruchika.joshi1@genpact.com
regards,
Ruchika Joshi
-
Genpact | Customer Support Specialist | gurugram
7 hours ago
gurugram, India Genpact Full timeHi Applicant, Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon. Below is the JD attached, please find the same. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility,...
-
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Customer Service Executive | gurugram
7 hours ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Domain Expert | gurugram
13 hours ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Domain Expert | gurugram
7 hours ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Life Insurance Specialist | gurugram
13 hours ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Source to Pay | gurugram
2 weeks ago
gurugram, India Genpact Full timeWelcome to the relentless pursuit of better.Inviting applications for the role of Procurement Operations!In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Procurement operation and coordinating with customer. The individual must be an active contributor towards the overall objective of...
-
Genpact | Source to Pay | gurugram
2 weeks ago
gurugram, India Genpact Full timeWelcome to the relentless pursuit of better. Inviting applications for the role of Procurement Operations! In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Procurement operation and coordinating with customer. The individual must be an active contributor towards the overall objective of...
-
Genpact | Process Developer | gurugram
14 hours ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Process Developer | gurugram
7 hours ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | AML
2 weeks ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | AML
2 weeks ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | AML
2 weeks ago
gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Customer Support Specialist
10 hours ago
Gurugram, India Genpact Full timeHi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
-
Genpact | Manager | gurugram
2 weeks ago
gurugram, India Genpact Full timeWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Manager, O2C,...
-
Genpact | Manager | gurugram
2 weeks ago
gurugram, India Genpact Full timeWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Manager, O2C,...
-
Genpact | Manager | gurugram
2 weeks ago
gurugram, India Genpact Full timeWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Manager, O2C,...
-
gurugram, India Genpact Full timeExperience- Freshers and Experienced (0 to 4 years).Shift- Rotational.Location- Gurugram, Haryana, India.Work Mode- 5 days' work from office.Only one way cab is available (if within transportation zone) Minimum Qualifications-Under-Grad (Results Awaited), Graduation, Post Graduation (Freshers and Experienced both)
-
gurugram, India Genpact Full timeExperience- Freshers and Experienced (0 to 4 years). Shift- Rotational. Location- Gurugram, Haryana, India. Work Mode- 5 days' work from office. Only one way cab is available (if within transportation zone) Minimum Qualifications- Under-Grad (Results Awaited), Graduation, Post Graduation (Freshers and Experienced both)
