(Gurugram)Customer Service Representative

10 hours ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Voice/Chat Support Associate/Sr. Associate


In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.


Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior.


Responsibilities

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:

  • Domain Experience: BFSI
  • Channel Experience: Voice (International Voice Process)
  • Work Experience: Relevant experience in International Voice process
  • Excellent Communication & Comprehension Competencies
  • Typing Speed: >25 WPM
  • Shift: Rotational shifts
  • Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
  • Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
  • Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
  1. Use available information and tools to validate identity of the caller to safeguard Member information.
  2. Initiate effective and timely written communication with Members.
  3. Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
  4. Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
  5. Effectively guide Members to navigate online tools and applications to enable uploading of documents.
  6. Adhere to all policies and procedures while showcasing Member centric servicing ethos.
  7. Ensure high quality service delivery in a 24/7 environment.
  8. Take allotted training and execute on action plans discussed during coaching sessions.
  9. Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
  10. Seek steady improvement according to the QA guidelines.


Qualifications we seek in you


Minimum Qualifications

  1. Graduate/Bachelor’s Degree preferred
  2. Comfortable working in a 24/7 work Environment with Rotational shifts.
  3. Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
  4. Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.


Preferred Qualifications/ Skills

  • Excellent customer service skills and ability to assist in customer inquiries independently.
  • Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Self-disciplined, diligent, proactive and detail oriented
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
  • Keen attention to detail, customer profiling and pattern identification
  • Basic knowledge of Banking Industry


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Interested candidate can share their resume on : preeti.sharma6@genpact.com

  • Customer Service Representative

    6 months ago

    Gurugram, Haryana, India V-Bazaar Retail Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...

  • NetRTech Solutions LLP | Customer Service Representative | gurugram

    2 weeks ago

    gurugram, India NetRTech Solutions LLP Full time

    Company Description NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer Service Representative....

  • Customer Service Representative

    5 months ago

    Gurugram, Haryana, India V-Bazaar Retail Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...

  • Customer Service Representative

    5 months ago

    Gurugram, Haryana, India Orange shark Full time

    Brief Description: The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with roadside assistance, medical assistance, or health assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions...

  • Customer Service Representative

    6 months ago

    Gurugram, Haryana, India MattsenKumar Full time

    Designation - Agent, Customer Support Representative Skills Required - Minimum 1 Year Exp in BPO Industry as a customer support executive, Average communication. Language Known - Telugu, Kannada, Tamil, Marathi, Bengali, Punjabi. Graduation - Mandate ( Any Graduate) **Salary**: ₹180,000.00 - ₹260,000.00 per year **Benefits**: - Cell phone...

  • Customer Service Representative

    6 months ago

    Gurugram, Haryana, India Cars24 Services Pvt Ltd Full time

    **Job Title: Customer Support Representative** **FEMALE PREFERRED** **Company Name: [Cars24 private limited]** **Location: [GURUGRAM]** **Job Type: Full-Time** **Responsibilities**: - Provide accurate information about products/services and address customer concerns or issues. - Assist customers with order placement, product information, and...

  • Customer Service Representative

    1 month ago

    Gurugram, Haryana, India Kareer Hubb Full time

    Profile : Customer support representative Location : Gurugram Salary :UPTO 35K 6 Days working Graduated / Undergraduates both can apply fresher / Experience both can apply Pay: ₹16,000.00 - ₹35,000.00 per month **Language**: - English (required) Work Location: In person Application Deadline: 29/10/2024 Expected Start Date: 29/10/2024

  • Customer Service Representative

    7 days ago

    Gurugram, Haryana, India Bellator media pvt ltd Full time

    **Job description** **Job Title: Customer Services Representative** **Location: FitClub, Sushant Lok Phase 1, Gurgaon** *** **About FitClub**: FitClub is a premier fitness center in Gurgaon, committed to delivering exceptional fitness services and creating a welcoming environment for members and guests. **Role Overview**: We are seeking a Client...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Bellator media pvt ltd Full time

    **Job description** **Job Title: Customer Services Representative** **Location: FitClub, Sushant Lok Phase 1, Gurgaon** *** **About FitClub**: FitClub is a premier fitness center in Gurgaon, committed to delivering exceptional fitness services and creating a welcoming environment for members and guests. **Role Overview**: We are seeking a Client...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Bellator Media Private Limited Full time

    **Job Title**:Client Services Representative** **Location**: FitClub, Sushant Lok Phase 1, Gurgaon **Job Type**: Full-time **About FitClub**: FitClub is a premier fitness center in Gurgaon, committed to delivering exceptional fitness services and creating a welcoming environment for members and guests. **Role Overview**: We are seeking a **Client...

  • Customer Service Representative

    5 months ago

    Gurugram, Haryana, India Vighnaharta Screening Pvt. Ltd. Full time

    **Job Title: Customer Care Executive (CCE)** **Location**:Gurugram **Shift**:Day Shift **Salary**: ₹18,000 - ₹22,000 (Without PF) **Language Must - **Panjabi and English We are seeking a Customer Care Executive to join our team in Gurugram. Prior experience in customer service and proficiency in English and Hindi. **Contact Person - Hr Puja...

  • Genpact | Customer Service Representative | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Experience- Freshers and Experienced (0 to 4 years).Shift- Rotational.Location- Gurugram, Haryana, India.Work Mode- 5 days' work from office.Only one way cab is available (if within transportation zone) Minimum Qualifications-Under-Grad (Results Awaited), Graduation, Post Graduation (Freshers and Experienced both)

  • Genpact | Customer Service Representative | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Experience- Freshers and Experienced (0 to 4 years). Shift- Rotational. Location- Gurugram, Haryana, India. Work Mode- 5 days' work from office. Only one way cab is available (if within transportation zone) Minimum Qualifications- Under-Grad (Results Awaited), Graduation, Post Graduation (Freshers and Experienced both)

  • Genpact | Customer Service Representative | gurugram

    2 weeks ago

    gurugram, India Genpact Full time

    Experience- Freshers and Experienced (0 to 4 years). Shift- Rotational. Location- Gurugram, Haryana, India. Work Mode- 5 days' work from office. Only one way cab is available (if within transportation zone) Minimum Qualifications- Under-Grad (Results Awaited), Graduation, Post Graduation (Freshers and Experienced both)

  • Customer Service Representative

    3 months ago

    Gurugram, India Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceJoin a market leader within TelecommunicationsFantastic work cultureThe JobJob Profile: Customer Service Representative (Chat/Email)Job Location: GurugramJob Mode: Work From OfficeWorking Days: 5 daysShift Timings: Rotational ShiftsSalary: Fresher - 20k + 2K PLI (post training),...

  • Customer Service Representative

    6 months ago

    Gurugram, Haryana, India Spinny Full time

    **Role: Social Media Specialist** **Location: Gurugram** **About Spinny**: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a...

  • Customer Service Representative

    6 months ago

    Gurugram, Haryana, India Guby Rogers Full time

    Job Title: Customer Experience Representative Location: Gurugram, Haryana Role: In-office About the Role: As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service. Here, you're not...

  • Customer Care Representative-gurugram

    6 months ago

    Gurugram, Haryana, India Digital Dots Full time

    Qualification-12th to Any Graduate Night Shift,9 hours Excellent English & Good Communication skills Responsibility-To handle inquiries of customers, To attend the inbound Calls. **Job Types**: Full-time, Permanent, Fresher Pay: ₹28,000.00 - ₹32,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Monday to Friday -...

  • Customer Care Representative-gurugram

    3 months ago

    Gurugram, Haryana, India Digital Dots Full time

    Qualification-12th to Any Graduate Night Shift,9 hours Excellent English & Good Communication skills Responsibility-To handle inquiries of customers, To attend the inbound Calls. **Job Types**: Full-time, Permanent, Fresher Pay: ₹28,000.00 - ₹32,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Monday to Friday -...

  • Customer Care Representative-gurugram

    6 months ago

    Gurugram, Haryana, India Digital Dots Full time

    Qualification-12th to Any Graduate Night Shift,9 hours Excellent English & Good Communication skills Responsibility-To handle inquiries of customers, To attend the inbound Calls. **Job Types**: Full-time, Permanent, Fresher Pay: ₹28,000.00 - ₹32,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Monday to Friday -...